Customer Success Executive

2 weeks ago

Athens, Attica, Greece Yodeck Full time

About us

Yodeck is a fast growing Software as a Service (SaaS) company that is laser focused on disrupting the $23B digital signage industry. Yodeck's affordable, easy to use, and feature-rich solution has been developed to democratise digital signage and empower businesses around the world. 

First introduced in 2016, Yodeck now powers over 200,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck ranks among top 3 digital signage SaaS platforms worldwide, and we are looking for curious and smart people to help us grow even faster

About the position

As a Customer Success Executive, you will manage a portfolio of Mid Market and Enterprise customers, ensuring they achieve their desired outcomes with Yodeck. You'll build strong, trusted relationships, support onboarding, monitor customer health, and work proactively to drive adoption, expansion, and renewals.

You'll act as the customer's advocate within Yodeck, working cross functionally with Sales, Product, Marketing, and Support to ensure a seamless and valuable experience throughout their lifecycle.

Responsibilities
  • Own the customer journey post-sale for a portfolio of Mid-market and Enterprise customers.
  • Conduct onboarding, training, and regular check ins, including QBRs and strategic reviews.
  • Monitor product usage, health scores, and customer feedback to drive action and prevent churn.
  • Collaborate with Sales to identify upsell/cross-sell opportunities and support renewals.
  • Provide insights to the Product team to inform roadmap decisions based on customer feedback.
  • Maintain accurate and detailed records of all customer activity in CRM systems (HubSpot) and customer success platforms.
  • Serve as a trusted advisor and advocate for your customers.
Requirements
  • 2-3 years in customer success, account management, or enterprise support in a SaaS environment.
  • Experience working with Mid-Market and Enterprise customers across international markets
  • Excellent communication, relationship building, and problem solving skills.
  • Strategic mindset with a hands on attitude.
  • Proficiency in CRM tools like HubSpot and customer success platforms.
  • Ability to manage multiple stakeholders and influence outcomes.
  • Fluent in English (spoken and written); additional languages are a plus.
Benefits
  • Competitive salary package
  • Team bonus scheme and a great Stock Option plan
  • Individual training budget for professional development and continuous training
  • Impressive benefits package, incl. office gym, nutritionist, meal vouchers and much more
  • Private medical insurance plan
  • Exciting & friendly surrounding
  • International, fast-paced and flexible working environment
  • Hybrid working
  • Commuting expenses
  • Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people's contributions.

  • Customer Success Director

    7 days ago

    Athens, Attica, Greece Obrela Full time

    Obrela Security Industries is seeking a Customer Success Director to lead and scale our Customer Success function as part of our continued growth. The Customer Success Director will own the end-to-end customer lifecycle, overall customer experience, satisfaction, retention, and expansion, ensuring that Managed Cyber Security engagements are delivered with...

  • Business Development Executive

    2 weeks ago

    Athens, Attica, Greece ICAP Executive Search Full time

    ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.ICAP Executive Search & Selection, on behalf of its...

  • Customer Success

    2 weeks ago

    Athens, Attica, Greece tgndata Full time

    Ready to work with the largest international Ecommerce Brands using our SaaS?We're looking for a Customer Success Specialist who's passionate about helping people succeed. You'll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly. Your Mission...

  • Customer Success

    2 weeks ago

    Athens, Attica, Greece TGNDATA Full time

    Ready to work with the largest international Ecommerce Brands using our SaaS?We're looking for a Customer Success Specialist who's passionate about helping people succeed. You'll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly.Your Mission...

  • Customer Success

    1 week ago

    Athens, Attica, Greece IT DEV Digital Agency Full time

    Η IT DEV Digital Marketing Agency αναζητάCustomer Success & CRM Support Specialistγια να ενισχύσει την καθημερινή επικοινωνία με τους πελάτες της και να διασφαλίσει την ομαλή παρακολούθηση πληρωμών, ενεργειών και έργων.Αν σου...

  • Customer Success Account Manager

    2 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    About the RoleAre you passionate about helping customers succeed while driving growth? Do you enjoy building strong relationships with decision-makers, uncovering new opportunities, and demonstrating real business value? If youre excited by the combination of strategy, product expertise, and a customer-first mindset, then this role is a perfect fit.As a...

  • Customer Success Specialist

    7 days ago

    Athens, Attica, Greece BILLYS Full time

    Customer Success Specialist | BillysWho we are :Billys is a proptech startup, based in Athens, aspiring to empower tenants to take control of their buildings and enable them to live together harmoniously, while saving time, cost, and effort. We are well funded, backed by some of the best entrepreneurs and investors in Greece and beyond. We use technology to...

  • Customer Success Specialist

    2 weeks ago

    Athens, Attica, Greece -a575-4569-ad32-eb801367db7b Full time

    Are you an ambitious professional with native-level proficiency in Arabic, looking to drive success for businesses in an office environment? We are a world leader in delivering advanced customer engagement solutions to premier organizations across highly dynamic sectors. We are seeking a dedicated Customer Success Specialist to support Small and Medium...

  • Customer Success Manager

    1 week ago

    Athens, Attica, Greece Orca-AI Full time

    Orca AI advances the maritime industry by providing intelligent navigation solutions that prevent collisions and save lives. We ensure safety in congested waterways and open seas by remaining committed to reducing human-caused errors through intelligent, automated vessel technology.Our platform helps Captains and Officers on the bridge gain an accurate,...

  • Customer Success Manager

    1 week ago

    Athens, Attica, Greece Orca AI Full time

    Orca AI advances the maritime industry by providing intelligent navigation solutions that prevent collisions and save lives. We ensure safety in congested waterways and open seas by remaining committed to reducing human-caused errors through intelligent, automated vessel technology.Our platform helps Captains and Officers on the bridge gain an accurate,...