Customer Success

1 day ago

Athens, Attica, Greece tgndata Full time

Ready to work with the largest international Ecommerce Brands using our SaaS?
We're looking for a Customer Success Specialist who's passionate about helping people succeed. You'll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly.

Your Mission - Make Every Customer a Power User

  • Lead onboarding & training sessions: Empower new users to get value fast
  • Be the first line of support: Help customers troubleshoot issues and navigate the platform confidently
  • Monitor customer health: Track key metrics and proactively address red flags
  • Coordinate across teams: Collaborate with Product, Engineering, and Sales to solve problems fast
  • Keep customer satisfaction high by ensuring every interaction is smooth and helpful


Skills, and experience to unlock the role:

  • Fluent in speaking English is mandatory (German & other languages are a plus)
  • Prior Experience in Customer Success or Support, ideally in tech or digital services
  • Great at breaking down complex topics into clear, helpful answers
  • A proactive mindset-you spot issues before they escalate
  • Strong problem-solving and collaboration skills
  • Organized and able to juggle multiple requests and priorities

Bonus Points For

  • Experience in a SaaS company or tech product environment
  • Comfortable working with spreadsheets and interpreting data
  • Familiarity with ticketing and CRM tools (e.g., SalesForce, Jira, Freshdesk, etc)

What You Get - Perks That Matter

  • Bonus scheme for MRR retention & expansion
  • Private health insurance
  • Paid leave for your birthday
  • Monthly lunch allowance & free coffee/snacks
  • Hybrid weekly work: WFH + days onsite
  • Support for courses, degrees, and tech seminars
  • Modern office & casual team lunches and Social events

ABOUT Tgndata Learn More About Us Here
At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.

Recognized as:

  • Best BI & Analytics Tool of 2024 by the German Ecommerce Awards
  • Best RetailTech Startup of 2025 by

Trusted by some of the biggest global brands, we combine cutting-edge technology, scalable data infrastructure, and deep market expertise to deliver powerful, actionable insights. From advanced web crawling to high-volume data processing and machine learning - our solutions help our customers unlock real value, fast.

We're growing fast and building bold. Join us and be part of what's next

  • Customer Success

    3 days ago

    Athens, Attica, Greece tgndata Full time

    Ready to work with the largest international Ecommerce Brands using our SaaS?We're looking for a Customer Success Specialist who's passionate about helping people succeed. You'll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly. Your Mission...

  • Customer Success

    1 day ago

    Athens, Attica, Greece TGNDATA Full time

    Ready to work with the largest international Ecommerce Brands using our SaaS?We're looking for a Customer Success Specialist who's passionate about helping people succeed. You'll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly.Your Mission...

  • Customer Success Manager

    3 days ago

    Athens, Attica, Greece Cloud Office Full time

    About the RoleAs aCustomer Success Managerat Cloud Office, you will be responsible for ensuring the long-term success and satisfaction of our existing customers. You will take ownership of the customer relationship, guiding them through onboarding, adoption, and ongoing value realization. Your focus will be on building strong partnerships, driving product...

  • Customer Success Manager

    1 week ago

    Athens, Attica, Greece 100mentors Full time

    About 100mentorsAt 100mentors, our mission is to empower organizations to confidently embrace  GenAI and unlock its transformative potential, with practical results.Wiserwork is the AI Meeting Agent that takes care of the meeting before, during, and after its duration. Wiserwork adds skills (not just features) in the meeting, moderates in real time,...

  • Customer Success Specialist

    3 days ago

    Athens, Attica, Greece BILLYS Full time

    Who we are :Billys is a proptech startup, based in Athens, aspiring to empower tenants to take control of their buildings and enable them to live together harmoniously, while saving time, cost, and effort. We are well funded, backed by some of the best entrepreneurs and investors in Greece and beyond. We use technology to simplify the administrative,...

  • Customer Success Specialist

    1 week ago

    Athens, Attica, Greece Treatwell Full time

    Answering chat messages, emails and calls, the Junior Customer Success Specialist is Treatwell's go-to contact for customers and salon partners. As an expert on all things Treatwell, you'll be confident in supporting and answering a range of questions, from how to use our salon software, to addressing concerns about treatments and online bookings.You're...

  • Technical Customer Success Specialist

    1 week ago

    Athens, Attica, Greece Netdata Inc. Full time

    Netdata is looking for a Technical Customer Success Specialist to drive customer loyalty, adoption and their implementation of Netdata Solutions. You will create deep and impactful relationships with our customers and ensure their satisfaction, and thereby contribute greatly to Netdata's growth. All candidates for this position should be comfortable...

  • Technical Customer Success Specialist

    3 days ago

    Athens, Attica, Greece Netdata Full time

    Job description Netdata is looking for a Technical Customer Success Specialist to drive customer loyalty, adoption and their implementation of Netdata Solutions. You will create deep and impactful relationships with our customers and ensure their satisfaction, and thereby contribute greatly to Netdata's growth. All candidates for this position should be...

  • International Customer Success Specialist

    1 week ago

    Athens, Attica, Greece Findbar Full time

    Job Title: International Customer Success SpecialistCompany Overview:Findbar is the leading SaaS provider, specializing in AI discovery on site solutions that are transforming the eCommerce and website search experience. Our state-of-the-art technology empowers businesses to grow their sales, enhance user engagement, and optimize the overall site search...

  • Customer Success Agent

    3 days ago

    Athens, Attica, Greece Plum Fintech Full time

    Hey We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back.Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI...