Customer Success Account Manager

4 hours ago

Athens, Attica, Greece Cross Border Talents Full time


About the Role

Are you passionate about helping customers succeed while driving growth? Do you enjoy building strong relationships with decision-makers, uncovering new opportunities, and demonstrating real business value? If youre excited by the combination of strategy, product expertise, and a customer-first mindset, then this role is a perfect fit.

As a Customer Success Account Manager, youll be at the heart of client relationshipsguiding them to maximize the value of our solutions while identifying opportunities to expand partnerships.

What Youll Be Doing:

On a typical day, you will:

  • Identify and engage prospects to understand their needs, tailoring product recommendations that drive results and revenue.
  • Research customer contracts and history using tools like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities.
  • Deliver impactful product demonstrations and create customer-specific use cases that showcase value.
  • Manage your sales pipeline with accuracy, providing clear progress updates and forecasts to leadership.
  • Collaborate with internal teams to solve challenges, expand adoption, and ensure seamless customer experiences.
  • Cultivate long-term, trusted relationships by advising customers on how to achieve their business goals with our solutions.

What You Bring:

  • Excellent communication skills in German and English (both written and verbal).
  • 1+ years of outbound sales experience, with a strong focus on prospecting, lead qualification, negotiation, and closing.
  • Demonstrated success in upselling, cross-selling, and generating new business opportunities.
  • Solid understanding of cloud-based solutions and subscription models.
  • Proven ability to identify decision-makers, uncover customer needs, and build strong value propositions across phone, email, and social media.
  • Strong pipeline management skills with a track record of hitting (and exceeding) daily, weekly, and monthly sales targets.
  • Analytical mindset to evaluate customer data and market trends for growth opportunities.
  • Confidence presenting to and advising C-suite executives.

What You Can Expect:

  • MondayFriday schedule (no weekend shifts).
  • Career development support, with hundreds of free courses and professional growth opportunities.
  • An inclusive, global culture that values learning, community involvement, and giving back.
  • Competitive compensation package, performance bonuses, and benefits (including private insurance, medical, and dental).
  • Generous paid time off (PTO) and wellness programs to support your work-life balance.
  • A team of curious, lifelong learners driven by shared values.

Why Join Us?

In this role, you´ll not only manage accounts but also take a proactive role in prospecting, qualifying opportunities, and closing deals. You´ll leverage your expertise to upsell and cross-sell, driving additional revenue while building long-term, trusted partnerships.

If youre ready to grow your career, make a meaningful impact for customers, and be rewarded for your successthis is the opportunity for you.


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