French and English Customer Success Account Manager

About the Company

We are a rapidly growing technology company providing innovative digital solutions that help businesses drive engagement, streamline processes, and unlock new growth opportunities. Our clients range from startups to large enterprises, and we pride ourselves on delivering value through cutting-edge tools, expert guidance, and exceptional customer service.

Position Summary

We are looking for a motivated and articulate entry-level Customer Success Account Manager (CSAM) with at least 1 year of professional experience in a customer-facing role. The ideal candidate has a foundational understanding of the sales cycle and is passionate about helping customers succeed with digital products or software solutions. In this role, you will support account growth, improve adoption, and ensure our clients realize long-term value from our services.

Please note: This role requires relocation to Greece and will be based on-site.

Key Responsibilities

Customer Engagement

Build and maintain strong relationships with customers, becoming their go-to point of contact.

Conduct regular check-ins and support calls to ensure smooth onboarding, adoption, and satisfaction.

Help customers articulate their goals and match them with appropriate use cases and product features.

Sales Cycle Awareness

Demonstrate a clear understanding of the sales cyclefrom prospecting to closing and post-sale engagement.

Collaborate with Sales and Account Executives to support upsell and renewal conversations by identifying value points and usage insights.

Communicate the customer journey effectively, including onboarding milestones, implementation steps, and value realization.

Customer Success Planning

Assist in the development of customer success plans and onboarding documentation.

Track and monitor customer product usage data to anticipate issues and recommend solutions.

Capture client feedback and share it internally to help improve product and service offerings.

Internal Collaboration

Work closely with internal teams including Support, Product, Sales, and Marketing to relay customer insights and drive value.

Help create and improve educational resources and playbooks based on frequent customer questions and challenges.

Support data-driven decision-making by maintaining CRM and customer health dashboards accurately.

Qualifications

Native or near-native level of French

Advanced level of English 

1+ year of experience in a customer-facing role, such as customer success, inside sales, support, or account coordination.

Basic understanding of the B2B sales process and customer lifecycle stages.

Excellent communication, organization, and relationship-building skills.

Detail-oriented and tech-savvy, with the ability to learn new software tools quickly.

Ability to manage multiple priorities and respond to evolving customer needs with a positive attitude.

Bachelors degree in Business, Marketing, Communication, or a related field preferred.

Preferred Traits

Exposure to SaaS, CRM platforms (like Salesforce), or customer engagement tools is a plus.

Comfortable presenting information to clients or small groups.

Passion for problem-solving and helping others succeed.

What We Offer

A supportive team environment with structured onboarding and mentorship.

Growth path into senior Customer Success, Account Management, or Sales roles.

Training in product knowledge, sales fundamentals, and client engagement best practices.

Competitive salary, benefits, and the opportunity to work with innovative technologies and dynamic clients.

We welcome candidates from diverse backgrounds and are committed to building an inclusive workplace that supports professional growth and meaningful work.