French Client Success Associate
7 days ago
Job Title: French Client Success Associate
Location: Hellas (Greece) – Onsite & Hybrid Options Available
Department: Client Success / Account Management
Employment Type: Full-Time
We are looking for a highly motivated and client-oriented French-speaking Client Success Associate to join our team in Greece. You will serve as a key point of contact for our French-speaking clients, ensuring their satisfaction, engagement, and long-term success with our services. This role offers the flexibility of working both onsite at our Greek office and remotely (hybrid model).
Key Responsibilities:Serve as the main contact for a portfolio of French-speaking clients, building strong and lasting relationships.
Guide clients through onboarding, training, and ongoing support to ensure successful adoption and usage of our services/products.
Understand client goals and proactively suggest solutions or optimizations to help them achieve desired outcomes.
Collaborate cross-functionally with sales, support, and product teams to address client needs and drive value.
Track client feedback, usage data, and account health to prevent churn and identify upsell opportunities.
Manage renewals and contract extensions while ensuring high satisfaction levels.
Prepare reports and insights to showcase performance and impact to clients.
Fluent in French (native or near-native level) and proficient in English (written and spoken).
Experience in client success, account management, or customer-facing roles is highly desirable.
Strong interpersonal skills and the ability to build trust with clients at various organizational levels.
Proactive mindset with excellent problem-solving skills.
Comfortable working in a dynamic, multicultural environment.
Legally authorized to work in Greece.
Familiarity with CRM and client management tools (e.g., Salesforce, HubSpot, Gainsight).
Background in SaaS, tech, or B2B environments is a plus.
Ability to analyze data and present actionable insights.
Competitive salary and bonus opportunities.
Flexible working conditions: onsite office presence in Greece or hybrid model.
Training, mentoring, and career advancement programs.
Supportive, diverse, and collaborative workplace culture.
Relocation assistance (if needed).
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