Partner Success Associate

3 days ago

Athens, Attica, Greece WELCOME Full time

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

  • One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
  • Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
  • Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
  • Over 2.5 million happy travellers every year.

If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a Partner Success Associate, you will play a crucial role in ensuring our B2B clients are effectively onboarded, activated, supported, and retained. You will be part of a dedicated team to provide exceptional service and support, fostering a high level of customer satisfaction and loyalty.

Responsibilities

  • Lead the onboarding and activation process for new customers.
  • Provide ongoing support and develop strategies to prevent churn.
  • Identify and pursue upsell and cross-sell opportunities.
  • Monitor and report on key performance indicators (KPIs) related to customer success.
  • Gather and analyze customer feedback for continuous improvement.

Requirements

  • Minimum 2 years of experience in customer success or a related field.
  • Proven success in developing and executing customer success strategies.
  • Excellent analytical and communication skills.
  • Bachelor's degree in Business, Marketing, or a related field. MBA or equivalent preferred.
  • Proficiency in CRM systems and other sales tools.
  • Excellent written and verbal communication skills in English & French.

Benefits

  • Vibrant and fresh work environment
  • The tools you need to perform your daily tasks successfully
  • L&D personal budget
  • +4 extra PTO days annually
  • The unique opportunity to join "the next big thing" at ground level

  • Partner Success Associate

    7 days ago

    Athens, Attica, Greece WELCOME Full time €30,000 - €60,000 per year

    About usFounded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...

  • Partner Success Associate

    7 days ago

    Athens, Attica, Greece WELCOME Full time €120,000 - €180,000 per year

    About usFounded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...

  • Partner Success Manager

    3 days ago

    Athens, Attica, Greece Epignosis Full time

    At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than a decade, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable. We're rapidly becoming one of...

  • Partner Success Manager

    5 days ago

    Athens, Attica, Greece WELCOME Full time €40,000 - €80,000 per year

    About usFounded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...

  • French Client Success Associate

    1 week ago

    Athens, Attica, Greece CBT Full time €25,000 - €40,000 per year

    Job Title: French Client Success AssociateLocation: Hellas (Greece) – Onsite & Hybrid Options AvailableDepartment: Client Success / Account ManagementEmployment Type: Full-TimeAbout the Role:We are looking for a highly motivated and client-oriented French-speaking Client Success Associate to join our team in Greece. You will serve as a key point of contact...

  • Senior Associate

    1 day ago

    Athens, Attica, Greece e0-7828-4f5e-a49e-29c1e99f2b5c Full time

    We are seeking a highly motivated and experienced Litigation Lawyer to join our team as a Senior Associate.The ideal candidate will bring strong technical expertise, excellent judgement, and the ability to manage complex legal matters independently. This role requires a proactive professional who is comfortable taking ownership of cases, working closely...

  • Investment Banking Associate

    1 week ago

    Athens, Attica, Greece ALPHACAP Partners Full time €40,000 - €60,000 per year

    Investment Banking advisory firm is hiring for the position of "Associate"ALPHACAP is an independent M&A advisory firm focusing on Mergers & Acquisitions, capital raisings and financial restructurings with particular focus in Greece, Cyprus and the SEE region.ALPHACAP is a dynamic and fast-growing company that was founded by seasoned and experienced partners...

  • Support Associate

    1 week ago

    Athens, Attica, Greece Wolt Full time €15,000 - €25,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • Customer Success Engineer

    1 day ago

    Athens, Attica, Greece OpenBet Full time

    The TeamOpenBetis a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like theFIFA World CupandSuper Bowlto pioneering next-gen products like BetBuilder, we continuously redefine the player experience with...

  • Talent Acquisition Associate

    1 day ago

    Athens, Attica, Greece PET CITY GROUP ΑΕΒΕ Full time

    Pet City Group is the leader in the pet retail market in Greece with over 35 years of presence. The Group consists of 800 employees, 100+ stores, 3 online shops, and a variety of over products, including top-of-the-line and exclusive brands. Pet City Group also offers a range of pet care services, including grooming and veterinarian care, as part of our...