Partner Success Manager

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than a decade, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable. 

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 11+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations). 

Our success is built on a team that believes that work should matter — not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

As we grow our Partnerships Division, we are searching for a Partner Success Manager - SMB to help expand and support our partner ecosystem. You'll manage relationships with SMB and lower mid-market partners and affiliates who promote, sell, and implement our SaaS products; TalentLMS, Content Solutions, and TalentHR. In this high-impact role, you'll act as the main point of contact for partners, ensuring they're empowered to drive mutual growth and success. We're looking for a proactive, results-driven professional with strong relationship-building skills and a data-driven mindset.

As a Partner Success Manager, you will:

• Build and Manage Partner Relationships: Own and grow a portfolio of partners and affiliates by building strong, long term relationships. You have a natural ability to build trust and rapport with people. You are empathetic, a great listener, and can understand a partner's business goals and challenges.
• Drive Partner Success: Develop and execute joint business plans and utilize a "one-to-many" approach to manage your partner base leveraging automation, standardized playbooks, and scalable resources (webinars, knowledge base articles, templates) to efficiently serve a high volume of partners. 
• Drive 'Partner-Sourced' Revenue: Identify and pursue opportunities for partners to expand their use of our platform and drive upsell/cross-sell opportunities within their own customer base.
• Analyze Performance and Drive Achieve Key Targets: Monitor key performance indicators (KPIs) and achieve core targets for partner-sourced opportunities, Net Revenue Retention (NRR), and partner satisfaction (CSAT). Your role is to drive partners to meet and exceed these goals and provide actionable insights to optimize performance and identify growth opportunities.
• Provide Enablement: Facilitate product training, deliver onboarding, assist with webinars, and enablement to ensure partners are knowledgeable and confident in our solutions.
• Advocate for Partners: Serve as an internal advocate for partners, collaborating with our Sales, Marketing, Success, and Product teams.
• Internal Collaboration: Act as the voice of the partner within our organization. Work cross-functionally with our Sales, Marketing, Product, and Customer Support teams to advocate for partner needs, share leads from sales with partners, resolve issues, and ensure a seamless experience for the channel.

Requirements

To be successful in this role as a Partner Success Manager, you should have:

• 3-5 years in a partner-facing role such as Partner Success, Channel Management, or Account Management within the SaaS industry.
• Solid understanding of the SaaS landscape and the SMB and mid-market segments. Exposure to HRTech or LMS is a plus.
• You are proficient with CRM software (e.g., Salesforce) and ideally have experience with a Partner Relationship Management (PRM) or Customer Success platform.
• Excellent communication, relationship-building, problem solver, and consultative selling skills.
• Self-starter with a proactive, resourceful, and collaborative mindset.
• Experience in the elearning, EdTech, or SaaS industry is a plus.

Benefits

We've built a workplace where people can do the best work of their careers. Here's how we support that:

• Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
• Stock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.
• Your health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank — all part of our health and wellness support.
• Comprehensive family support. We're proud of our progressive family policy, one of the most generous in Greece.
• Daily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.
• Commute covered. OASA transport card or parking space near the office, whichever works for your commute.
• Hybrid work. Work from home and from our modern office in the heart of Athens.
• Employee Advisory Board. You have real input into company strategy through structured advisory sessions. Not common, but we think it should be.
• Learning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits — we fund it. Continuous learning is our mission and that includes you.
• Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long-term growth.

Ready to grow your career while helping millions of people learn? Join us.