Dutch Customer Success Specialist
2 days ago
Are you a Dutch speaker with a passion for technology and customer care? Become a Customer Success Advisor for one of the world's most innovative tech companies
This role focuses on after-sales support and customer experience. You'll help clients solve technical issues, guide them through their digital journey, and ensure their satisfaction long after purchase.
Key Responsibilities
- Provide top-level after-sales support to Dutch-speaking customers via phone, chat, and email.
- Assist with troubleshooting, software navigation, and security settings.
- Handle Apple ID, password recovery, and account management requests.
- Advise customers on optimizing their devices and services.
- Ensure a high-quality customer journey by resolving issues efficiently.
- Collaborate with technical teams when needed to ensure case resolution.
Requirements
- Native or near-native Dutch speaker with fluent English (B2+).
- Customer support or tech support experience is preferred.
- Strong problem-solving skills and a genuine interest in technology.
- Ability to multitask and manage time effectively.
- Flexible with schedules (shifts may include evenings/weekends).
Benefits
- Competitive salary package (14 salaries/year).
- Performance-based bonuses & relocation support if moving to Greece.
- Ongoing training and certification opportunities.
- Remote work from anywhere in Greece with provided equipment.
- Multicultural team & international career exposure.
- Free Greek language classes and career growth programs.
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