Finnish Speaking Customer Support for Banking
1 day ago
Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.
Responsibilities- Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
- Assist customers with account inquiries, transaction issues, and general banking questions.
- Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
- Document customer interactions accurately and manage inquiries in a timely manner.
- Collaborate with internal teams to address customer needs and improve service quality.
- Educate customers on banking procedures, products, and services available to them.
- Gather customer feedback to contribute to the continuous improvement of customer service processes.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer support, particularly in the banking or financial services sector.
- Strong communication and interpersonal skills with a focus on client needs.
- Detail-oriented with excellent organizational abilities.
- Proficient in using customer relationship management (CRM) software and standard office applications.
- Strong problem-solving skills and a proactive approach to customer assistance.
- Willingness to work flexible hours, including evenings and weekends if required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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