Help Desk Agent

M-STAT
, with over two decades of experience in transforming businesses in the mobile ecosystem, is seeking a
Help Desk Agent
to join its dynamic team and support its mission of delivering innovative and reliable digital communication solutions.

If you have strong
communication
and
problem-solving skills
, a
customer-oriented mindset
, and a passion for technology and mobile services, we'd love to meet you

The ideal candidate will be responsible for providing
first-level support
to clients and internal users, ensuring prompt and effective resolution of issues related to messaging platforms and digital solutions. You will act as a
key point of contact
, ensuring smooth service operation and contributing to an excellent customer experience that reflects M-STAT's high standards of reliability and innovation.

Main Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day interactions and providing exceptional customer support.
• Address client inquiries, issues, and requests promptly, ensuring timely and effective resolution.
• Collaborate closely with internal teams (Sales, Product, Technical Support) to deliver seamless solutions.
• Identify opportunities for upselling and cross-selling, contributing to account growth.
• Monitor account performance, track client satisfaction, and provide actionable insights.
• Stay informed about industry trends and competitive offerings to advise clients strategically.

Must-have skills

• At least 2 years of experience in
  Account Management, Customer Success, or Customer Support
  , ideally in telecom, messaging, or digital services.
• Strong interpersonal and communication skills, with ability to handle client inquiries and build trust.
• Problem-solving mindset, able to manage escalations and ensure customer satisfaction.
• Organizational skills to manage multiple accounts and support requests simultaneously.
• Fluency in English (written & spoken).
• Proficiency in MS Office and CRM or ticketing tools.

Good-to-have skills

• Bachelor's degree in Business Administration, Marketing, or related field.

M-STAT offers:

• A seamless onboarding experience
• A competitive compensation package
• Private health insurance plan (hospital care included)
• Monthly meal allowance
• Flexibility to work remotely
• Necessary equipment
• Friendly working environment
• Continuous learning opportunities
• A personalized training plan for targeted career growth
• In-company events and celebrations of company's achievements

All applications will be considered carefully and will be treated as strictly confidential. All candidates will be contacted and informed of application's process within 5 days.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the M-STAT culture, we respect human rights and focus on creating a positive work environment, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

M-STAT acquires certifications of the following ISO ensuring among others, service quality assurance, health and safety at work, environmental management system implementation.