Help Desk Support Engineer

21 hours ago

Athens, Attica, Greece Sword Services Greece S.A. Full time €35,000 - €45,000 per year

Sword Services Greece is seeking a Microsoft Help Desk Engineer to join our dynamic IT Service Management Team and enable the implementation of a Level 1 Tech Support platform for our EU customers. The successful candidates need to have experience with Windows 11, SharePoint, Office 365 (for L1 Support), and Azure technologies (for L1 Support). The company offers optimum career advancement opportunity for the successful candidate who should combine a relevant educational and professional background, with enthusiasm and eagerness.


What you will do...

  • Provide Level 1 support, maintenance, and troubleshooting (PCs, printers, smartphones, etc.) for our customers
  • Call-taking and incident ticket management in our Service Management tools
  • Daily monitoring of customers' infrastructure
  • Update operational documentation and propose improvements
  • Participate in projects to deploy, configure, and evolve our clients' IT infrastructures
  • Provide Tier 2 and Tier 3 support for our customers in an on-premise/Azure hybrid cloud environment on-premises and remotely
  • Technical implementation of solutions and troubleshooting

What is your experience...

  • 1 year of experience as a general support worker on Windows systems and the Office suite (Windows 11, MS 365) & SharePoint.
  • Fluency in English (C1 and above)
  • Experience with ITSM tools

Experience in the following will be considered an asset:

  • Windows Server
  • Intune / Azure AD
  • Scripting PowerShell
  • Apple ecosystem (OSX, iPad, iPhone, etc.)
  • Cisco LAN/WAN
  • Virtualization (VMWare)
  • Managing Users in Active Directory

Personal Characteristics...

  • Rigorous;
  • Organized;
  • Proactively manage own tasks and projects to agreed deadlines;
  • Able to work effectively & efficiently with various diverse work teams;
  • Curious and adept at new technologies

What we offer to you...

  • Competitive remuneration package;
  • Meal voucher card;
  • Private medical plan;
  • Private pension plan;
  • Shuttle Bus;
  • Opportunity to work with cutting-edge technologies;
  • Training & Development plan;

Applications must be in English.

No Visa Sponsorship.

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