Service Desk Engineer

2 weeks ago

Athens, Attica, Greece GTP Works Full time €20,000 - €40,000 per year

Service Desk Engineer (First Level Support – On-site)

Location: Περιοχή πελάτη εντός Αττικής

Employment Type: Full Time | Outsourcing

The Company

GTP Works consists of computer scientists and engineers with a passion to deliver, as well as enhance customer experience. When it comes to vague technology acronyms and terminology, we are thrilled to convert this into peace of mind and measurable business value. We are dedicated in transforming technology into confidence.

The Role

We are looking for a Service Desk Engineer (Level 1) to work on-site at the premises of one of our key customers, acting as the first point of contact for any IT-related issue. This position is part of our outsourcing services, offering daily technical support and issue resolution with direct user interaction.

You will be responsible for logging and resolving incidents, providing hands-on support, and coordinating with our internal technical teams when required. The goal is first-time resolution wherever possible and to ensure a seamless support experience.

Responsibilities


• Serve as the first point of contact for technical support requests (hardware, software, networks, peripherals).


• Log, categorize, and prioritize incidents and service requests based on urgency and impact.


• Provide first-level support and troubleshooting (diagnostic and resolution), escalating unresolved issues to L2 engineers when needed.


• Maintain communication with the end-user throughout the incident lifecycle, ensuring updates and resolution follow-up.


• Coordinate with internal GTP Works teams for ticket follow-up or on-site escalations.


• Support and maintain desktops, laptops, printers, and mobile devices.


• Perform basic administrative tasks such as account creation, password resets, and access control (Active Directory, O365).


• Monitor scheduled tasks and basic system health (backups, antivirus, updates) in collaboration with our remote team.


• Maintain proper documentation of tasks, actions, and resolutions.


• Contribute to a culture of continuous improvement by identifying recurring issues and proposing preventive solutions.

Skills & Experience


• 1–3 years of experience in a similar on-site or service desk role.


• Strong communication skills in both Greek and English.


• Excellent knowledge of Windows 10/11, Microsoft 365, and basic network troubleshooting (LAN/WiFi, printers, IP settings).


• Familiarity with ticketing systems.


• Understanding of Windows Server environments, Active Directory, DNS, DHCP (basic level).


• Ability to work independently and prioritize multiple tasks.


• A proactive and customer-oriented mindset.


• Bonus: Knowledge of basic security practices or previous experience in managed services environments.

What We Offer


• Work on-site at a stable, enterprise environment with real impact on daily operations.


• Support from GTP Works' experienced engineering team and escalation structure.


• Competitive remuneration plan and performance-based bonuses.


• Ongoing technical training and development plans.


• Potential long-term collaboration and career growth opportunities within GTP Works.

Industry

  • Information Technology & Services

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