Information Technology Help Desk Technician

2 days ago

Athens, Attica, Greece Cosmote eValue Full time €104,000 - €130,878 per year

The job holder will be responsible for the effective resolution of technical issues arising during access to or use of internal systems/applications by internal users. The management and handling of requests will be conducted through telephone communication, email, and web applications, ensuring smooth operation and prompt user support.

Key Responsibilities:

  • End-to-end resolution of technical issues related to hardware, software, and network platforms
  • Providing user support and resolving requests via communication channels (phone, ticketing platform, or email)
  • Evaluating incidents according to procedures and properly escalating to the relevant support teams
  • Timely and accurate documentation of reports regarding problem identification and resolution methods to prevent recurrence
  • Collaborating with other teams to resolve complex issues and implement system changes or updates

Required Qualifications:

  • Degree from a Technological Educational Institute (TEI) / University in Computer Science, Networking, or a related field
  • At least 1-2 years of experience in an IT Helpdesk/Service Desk role
  • Shift work flexibility is required
  • Experience with supporting Microsoft software products
  • Ability to identify and address critical issues effectively
  • Strong communication skills, user-focused mindset, and prompt response to user requests
  • Very Good command of the English language

Benefits:

  • Competitive salary
  • Benefits and discounts (phone plans, meal tickets etc)
  • Career development opportunities
  • Continuous training
  • Contract of indefinite duration through our partners
  • The opportunity to become the next star Of Grand Cosmotel
    click&see

  • IT Help Desk Technician

    5 days ago

    Athens, Attica, Greece Konstantinos Spyropoulos Full time €35,000 - €45,000 per year

    Job OverviewWe are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expected to...

  • IT Help Desk Technician

    2 days ago

    Athens, Attica, Greece CloudOn Full time €45,000 - €55,000 per year

    Job briefServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the...

  • IT Help Desk Support Technician

    5 days ago

    Athens, Attica, Greece AMPLUS S.A. Full time €25,000 - €40,000 per year

    Company ProfileAMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of...

  • Help Desk Technician

    21 hours ago

    Athens, Attica, Greece Hellenic Train S.A. Full time €45,000 - €55,000 per year

    Περιγραφή ΘέσηςΗ Hellenic Train Α.Ε. ζητά να προσλάβει άμεσα στέλεχος πλήρους απασχόλησης για την κάλυψη της θέσης του Τεχνικού Υποστήριξης Χρηστών (IT Helpdesk Technician) στα Kεντρικά Gραφεία της στην Αθήνα.Ο...

  • Information Technology Administrator

    5 days ago

    Athens, Attica, Greece AMPLUS S.A. Full time €25,000 - €30,000 per year

    Company ProfileAMPLUS Technologiesis a pioneering, innovative andGreat Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of...

  • IT Help Desk

    5 days ago

    Athens, Attica, Greece Cosmote evalue Full time €2,500 - €4,000 per year

    IT Help Desk - Τεχνικός ΥποστήριξηςCOSMOTE eValueΑΚΟΛΟΥΘΗΣΕ Εξυπηρέτηση πελατών / Τηλεφωνικό κέντροΠροβολή 12 θέσεωνΑθήναΤοποθεσίαΑθήναπριν 5 ώρεςΗμ. ανάρτησηςπριν 5 ώρεςΜε κάποια εμπειρίαΕπίπεδο...

  • IT Support Help Desk

    5 days ago

    Athens, Attica, Greece ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ GEK TERNA GROUP Full time €3,500 - €4,500 per year

    Η ΗΡΩΝ ΕΝΕΡΓΕΙΑΚΗ Α.Ε. εταιρεία του Ομίλου ΓΕΚ ΤΕΡΝΑ, αναζητά IT Support Help DeskΚύριες Αρμοδιότητες:Εξετάζει και επιλύει το σύνολο των τεχνικών ζητημάτων που αφορούν στον εταιρικό εξοπλισμό ή λογισμικό...

  • IT Support Help Desk

    5 days ago

    Athens, Attica, Greece ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ GEK TERNA GROUP Full time €2,500 - €4,000 per year

    Η ΗΡΩΝ ΕΝΕΡΓΕΙΑΚΗ Α.Ε. εταιρεία του Ομίλου ΓΕΚ ΤΕΡΝΑ, αναζητά IT Support Help Desk Κύριες Αρμοδιότητες: Εξετάζει και επιλύει το σύνολο των τεχνικών ζητημάτων που αφορούν στον εταιρικό εξοπλισμό ή λογισμικό...

  • Computer Technician

    2 days ago

    Athens, Attica, Greece ManagersOfficeCom Full time €1,700 - €2,000 per year

    Computer Technician / PC Repair TechnicianManager's Office ), one of the leadingcompanies as consulting Firm, operating in Greece and 104 countriesglobally, is seeking for aComputer Technician / PC Repair Technician(CT 9280F16NI)- NICOSIA/CYPRUSOur client is an established company based in Nicosia, active in thetrade and distribution of laptops, pcs and...

  • Information Technology Engineer

    2 days ago

    Athens, Attica, Greece ITAZON TECH Full time €45,000 - €55,000 per year

    Company DescriptionAt ITazon, we are dedicated to providing comprehensive IT solutions to empower businesses and organizations to thrive in the digital age. With a holistic approach to technology, we deliver a range of services tailored to meet the diverse needs of our clients, ensuring they have the tools and support necessary to succeed. Our services...