Information Technology Help Desk Technician

2 weeks ago

Athens, Attica, Greece Cosmote eValue Full time €25,000 - €35,000 per year

The job holder will be responsible for the effective resolution of technical issues arising during access to or use of internal systems/applications by internal users. The management and handling of requests will be conducted through telephone communication, email, and web applications, ensuring smooth operation and prompt user support.

Key Responsibilities:

  • End-to-end resolution of technical issues related to hardware, software, and network platforms
  • Providing user support and resolving requests via communication channels (phone, ticketing platform, or email)
  • Evaluating incidents according to procedures and properly escalating to the relevant support teams
  • Timely and accurate documentation of reports regarding problem identification and resolution methods to prevent recurrence
  • Collaborating with other teams to resolve complex issues and implement system changes or updates

Required Qualifications:

  • Degree from a Technological Educational Institute (TEI) / University in Computer Science, Networking, or a related field
  • At least 1-2 years of experience in an IT Helpdesk/Service Desk role
  • Shift work flexibility is required
  • Experience with supporting Microsoft software products
  • Ability to identify and address critical issues effectively
  • Strong communication skills, user-focused mindset, and prompt response to user requests
  • Very Good command of the English language

Benefits:

  • Competitive salary
  • Benefits and discounts (phone plans, meal tickets etc)
  • Career development opportunities
  • Continuous training
  • Contract of indefinite duration through our partners
  • The opportunity to become the next star Of Grand Cosmotel
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