
Customer Support Engineer
2 weeks ago
We are looking for a Mechanical Engineer/ Customer Support Engineer to provide technical assistance to our customers.
Key responsibilities:
- Processes customer orders
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issues
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Research and troubleshoot technical issues
- Support the sales representatives by providing technical knowledge to clients
To be a successful candidate, your professional profile should match the following criteria:
- BS degree in Mechanical Engineering or relevant field
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Ability to provide step-by-step technical help, both written and verbal
- Excellent written and oral communication skills both in English and Greek
- Ability to diagnose and troubleshoot basic technical issues
If you feel you are the right candidate for this role, apply now
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