Technical Support Engineer

2 weeks ago

Athens, Attica, Greece ESET Greece, Cyprus & Malta Full time €40,000 - €60,000 per year

Job Scope

The Pre-sales and Technical Support Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with ESET partners and customers and driving the business through multiple technical initiatives. In addition, s/he is mostly responsible for implementation, monitoring and troubleshoot of the company's existing and new projects.

Main Duties and Responsibilities

  • Act as a subject matter expert in technical/solutions design of ESET products/services;
  • Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets;
  • Create specific accounts for product(s), service(s) and sales plans pertaining to ESET products/services;
  • Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations;
  • Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective;
  • Build sound relationships with ESET partners and customers in support of sales objectives;
  • Lead technical sales calls;
  • Manage adoption, integration and value generation of ESET products/services within the customer/partner business and related IT infrastructure;
  • Develop content, train and support ESET partners and customers;
  • Put available systems into practice (Sugar CRM for leads and sales opportunities management) for output efficiency and standardization.

Position Requirements

  • Bachelor's degree in Computer Engineering, Computer Science or any other related field
  • Excellent knowledge of Networking, Microsoft Server platforms, Virtualization platforms (VMware, Hyper-V etc.). Knowledge of Linux Server platforms.
  • Technical training and competence in understanding of infrastructures in Cloud environment (AWS, Microsoft Azure, Google etc.).
  • Knowledge of Endpoint Security, Management Consoles, Mail Security, Encryption, Backup, MFA , EDR, DLP and familiarity with all technical cyber security procedures will be considered a significant advantage.
  • Previous experience in the field of cyber security and/or knowledge of ESET products and technologies will also be considered a significant advantage.

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