Product Support Engineer

1 week ago

Athens, Attica, Greece Signify Technology Full time €30,000 - €50,000 per year

Job Title:
Product Support Engineer

Location:
Athens, Greece

Job Type:
Full-time / Hybrid

Expected Seniority:
Mid-level

Salary Range:
€30K – €50K per year, based on experience and qualifications

Role Overview:

We are seeking a dynamic and customer-focused Product Support Engineer to join our team. The successful candidate will be responsible for providing technical support for our products, working closely with clients to resolve issues, and ensuring an excellent customer experience.

Key Responsibilities:

  • Serve as the primary contact for product-related 3rd Line technical support, addressing customer inquiries and resolving issues efficiently.
  • Troubleshoot, diagnose, and resolve complex technical problems related to our products in a timely manner.
  • Collaborate with development teams to escalate unresolved issues and provide detailed feedback for further investigation.
  • Monitor and manage the Jira Service Management ticketing system, ensuring all tickets are handled within established service level agreements (SLAs).
  • Document all support activities, customer interactions, and solutions in the internal knowledge base.
  • Work closely with product management and development teams to share customer feedback and suggest product improvements.
  • Assist with the deployment, installation, and configuration of new product updates.
  • Install, support, and configure applications, database systems, and other software at customer sites.
  • Participate in on-call rotations to provide 24/7 support for critical incidents.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • Minimum of 3 years' experience in product support, technical support, or a helpdesk environment.
  • Strong knowledge of software troubleshooting, diagnostics, and customer support principles.
  • Familiarity with API integrations, web services, and database queries (e.g., SQL).
  • Experience using ticketing and issue-tracking systems (e.g., Jira, Zendesk).
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently as well as collaboratively in a fast-paced environment.

Additional Skills (Not Mandatory, But a Plus):

  • Experience in automation, including designing and writing automation scripts.
  • Experience with scripting languages such as Bash or Python.
  • Familiarity with CI/CD tools such as GitLab or Jenkins.
  • Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps tools.

Benefits:

  • Competitive remuneration package
  • Hybrid working model
  • Permanent contract (no third-party agencies)
  • Private life & medical insurance
  • Monthly meal allowance (Ticket Restaurant)

  • Product Software Engineer

    21 hours ago

    Athens, Attica, Greece Delian Alliance Industries Full time

    About the roleStrikeWeb is Delian's real-time command and control platform for autonomous systems, delivering operational insight and coordination across a fleet of robotics agents in critical national security and defense applications. As a Product Software Engineer (Backend), you'll design and build the robust and scalable infrastructure that enables...

  • Support Engineer

    7 days ago

    Athens, Attica, Greece Hustler Marketing Full time €40,000 - €80,000 per year

    Company Introduction: At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients. What sets us...

  • Product Software Engineer

    1 week ago

    Athens, Attica, Greece Delian Alliance Industries Full time €60,000 - €120,000 per year

    About the roleStrikeWeb is Delian's high-performance autonomy control platform, enabling real-time coordination and supervision of robotic agents deployed in dynamic, real-world settings. As a Product Software Engineer, you will be responsible for developing the platform's capabilities across the entire software stack with the goal of delivering clear...

  • Product Software Engineer

    1 week ago

    Athens, Attica, Greece Delian Alliance Industries Full time €60,000 - €120,000 per year

    About the roleStrikeWeb is Delian's high-performance autonomy control platform, enabling real-time coordination and supervision of robotic agents deployed in dynamic, real-world settings. As a Full Stack Product Software Engineer, you will be responsible for developing the platform's capabilities across the entire software stack with the goal of delivering...

  • Product Software Engineer

    22 hours ago

    Athens, Attica, Greece Delian Alliance Industries Full time

    About the roleStrikeWeb is Delian's high-performance autonomy control platform, enabling real-time coordination and supervision of robotic agents deployed in dynamic, real-world settings. As a Product Software Engineer (Full stack), you will be responsible for developing the platform's capabilities across the entire software stack with the goal of delivering...

  • Software Support Engineer

    1 week ago

    Athens, Attica, Greece Epignosis learning technologies Full time €25,000 - €60,000 per year

    At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR -...

  • Software Support Engineer

    1 week ago

    Athens, Attica, Greece Epignosis Full time €40,000 - €60,000 per year

    At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR -...

  • Operations Support Engineer

    7 days ago

    Athens, Attica, Greece OpenBet Full time €40,000 - €80,000 per year

    Who We Are:OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with...

  • Technical Support Engineer

    1 week ago

    Athens, Attica, Greece JUST ONE Full time €25,000 - €40,000 per year

    A leading company that specializes in waterproofing, insulation, and surface protection systems for construction and industrial applications: Technical Support EngineerResponsibilitiesDeliver technical training programs and guidance to internal teams (mainly Sales, Marketing, and Customer Service) as well as external customers. Trainings are developed in...

  • Sales Support Engineer

    7 days ago

    Athens, Attica, Greece Titan Full time

    Overview TITAN Greece has an excellent opportunity for a Sales Support Engineer within our Sales Division at Thessaloniki. The position reports to the Customer Technical Support Manager. The primary scope of this role is to provide technical support to customers and the sales network, ensuring high-quality service, promoting sustainability, and supporting...