Operations Support Engineer

Who We Are:

OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.

OpenBet
is looking for an
Operations Support Engineer
to fill an exciting role focusing on supporting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As an Operations Support Engineer with us, you'll have exposure to these systems and more, as you take our products and your career to the next level.

What you will be involved with as an Operations Support Engineer at OpenBet:

· Owning and investigating a wide variety of production issues at both an application and database level;

· Producing robust, well-written solutions for production issues;

· Effectively communicating investigation status to the customer;

· Deployment of fixes to production environments;

· Escalate to senior team members as appropriate to resolve issues;

· Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;

· Participate in a rota schedule which includes working on weekends and bank holidays.

Qualifications

If you are the right Operations Support Engineer for us, you'll be able to demonstrate:

· A bachelor's degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;

· 2 - 3 years of experience in an application support role, with proven record of technical investigation and creating solutions to problems.

· 2 - 3 years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;

· Strong fundamental programming skills (data structures, algorithms);

· Good analytical and problem-solving skills;

· Excellent communication skills, both written and spoken;

· An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.

The ideal candidate would also have the following skills/experiences:

· Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.), commands and bash shell;

· Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);

· Adequate knowledge of LAMP (Linux, Apache, MySQL, PHP) website design;

· Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP);

· Experience using version control systems (GIT, Subversion, CVS, etc.);

· Adequate knowledge of scripting languages such as Perl, Python, JavaScript;

· Familiarity with Jira ticketing system.

What we offer

Alongside our market leading benefits; dynamic & vibrant working culture and talented team members – we can offer you:

· Competitive benefits, an open and supportive environment as well as a modern and exciting workplace.

· The opportunity to interact with global teams, and where appropriate switch teams and projects as you and our business continue to develop and grow.

· Tangible and genuine career development - at OpenBet, where you can take your career where you want it to go

· Exposure to real-world and business-critical projects & the chance to develop some of the world's leading e-commerce sportsbooks whilst working with various clients and seeing lots of code

· New skills and a completely different, fresh approach to development.