IT Operations Engineer

IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.

Blend Technologies, part of IKH Group, is a brand-new Technology and Innovation solutions company, made by people who breathe and live technology, bringing bespoke services and solutions to drive the new Industry 4.0 era and holding a profound comprehension of the technologies shaping the future, Cloud, Cyber Security and AI.

We are seeking an enthusiastic and knowledgeable IT Operations Engineerto join our Group IT and specifically DataCenter Management department. By joining this role, you'll be part of Group IT Operations, responsible for implementing our IT strategy, delivering and supporting modern technologies, embedding security best practices, and maintaining uninterrupted operations of our banking services and platforms, hosted either in our Data Center premises or on public cloud providers.

As an IT Operations Engineer, your hands-on role will focus on preparing, scheduling, executing and reporting the annual and partial disaster test based on the service continuity and the change management processes, thus maintaining the certification and auditing obligations of the Bank accordingly. Furthermore, administrating and enhancement of the current Datacenter Automation platform is mandatory while also implementing robust and cutting-edge solutions, to ensure the seamless operations of Group IT services. You will contribute in new technology implementations to continuously improve our IT landscape, working closely with Group IT, Asset Owners, Business representatives and local subsidiaries' teams to ensure service resilience, availability and disaster recovery capabilities.

As a key contributor, you will help ensure IT Services Operational Excellence while driving innovation and optimization within our IT environment.

• Administrating Datacenter Automation (DCA) Platform, creating, updating and enhancing automation runbooks. All systems participating in runbooks (current or new) must have the DCA agent installed, and the connectivity/health must be monitored. Keep up with versioning and security issues for the DCA infrastructure, to proceed on time with risk assessment and the corrective actions implementation planning.
• Participate in weekly change management, design and planning sessions (to address and arrange partial DR test for new or upgraded infrastructure and adjust DR process / DR Handbook to any changes).
• Track/follow and respond to Datacenter issues (audit, budget, monthly and ad hoc tasks, etc.).
• Scheduling, planning and executing Annual and Partial DR test (On-premise and cloud). Engage participants (bank and vendors), prepare the respective DR Plan, presentations and reports on time.
• Keep evidence of all DR tests (partial and annual).
• Keep up to date the DR Handbook, addressing the respective processes and in collaboration with the Group IT Operations & Application departments. Execute tabletop exercises accordingly.
• Collaborate with cross-functional teams to ensure recovery, resilient, secure, and high-performing banking platforms and infrastructure—hosted both in data centers and public clouds.
• Lead root-cause investigations and complex troubleshooting efforts, ensuring long-term resolution strategies that improve DR process.
• Ensure adherence to SLAs and compliance with Group IT security policies.
• Champion the use of ITSM tools (e.g., CMDB, Lansweeper, Planview) to validate and update DR Plan.
• Work closely with Group IT and subsidiaries to deliver standardized and scalable IT operations and contribute to long-term IT strategy execution.

You will be a great candidate for us if you:

• Have at least 3-5 years of experience in IT operations, architecture, and automation within large-scale environments, ideally in banking or consulting.
• Demonstrate hands-on expertise in managing both on-premises and cloud infrastructures, Windows and Linux OS systems, including security controls, hypervisors, and containerized environments.
• Possess strong scripting and automation skills (PowerShell, Bash, Python, PHP), along with practical knowledge of orchestration tools such as OpenText Data Center Automation/Operations Orchestration, Terraform, and Azure Resource Manager.
• Have delivered enterprise-grade solutions addressing datacenter operations, design and/or supported disaster recovery process across complex IT ecosystems.
• Understand and apply ITIL processes, modern security tools and frameworks such as EDR, SIEM, ISO27001, PCI-DSS, and vulnerability assessment methodologies.
• Lead with a collaborative mindset, mentoring peers and communicating effectively across diverse technical and business teams.
• Excel at planning and executing complex IT projects under pressure and within tight deadlines.
• Communicate fluently in English and build trust through a confident, reliable presence when working with teams and top management.

• An attractive salary package
• Career development and growth opportunities
• An amazing private & open-office workspace in Athens
• Continuous training via personalized seminars
• Stable and enjoyable working environment
• Flexible hybrid working model, adjusted to your needs