Product Operations Support Manager

3 days ago

Athens, Attica, Greece Engel & Völkers Full time €45,000 - €55,000 per year

Engel & Völkers is one of the world's leading service companies in the real estate sector. Our Product & Technology team of over 150 engineers, designers, and product experts develops industry-leading digital platforms — including our tailor-made CRM system and customer-facing website — serving thousands of real estate professionals and customers worldwide.

Our Athens Tech Hub plays a central role in driving innovation and operational excellence across our global technology landscape.

About the Role

As Product Operations Support Manager, you will be responsible for the day-to-day support operations of our product platforms. Working closely with Product Managers in Hamburg and the IT Support team in Hamburg, you will manage the support pipeline, handle tickets, and ensure smooth escalation processes in Jira and Fresh Service.

This role is ideal for someone with strong operational skills who enjoys solving problems, improving processes, and working in a fast-paced international environment.

Your Responsibilities
  • Manage the product support pipeline, including ticket triage, bug reporting, and escalation in Jira & Fresh Service
  • Work closely with Product Managers to align on priorities and process improvements
  • Collaborate with the IT Support team on technical issues, system topics, and release support
  • Create and maintain support documentation (Knowledge Base articles, FAQs, process guidelines)
  • Ensure SLA compliance, stakeholder communication, and ticket resolution quality
  • Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health
  • Be available for occasional EU travel when needed (valid passport required)

Your Profile
  • 2+ years of experience in product operations, IT support, or a similar role
  • Experience in SaaS, prop-tech, or enterprise software environments is a plus
  • Excellent English skills (spoken and written); German is an advantage
  • Proficiency in ticketing and documentation systems (Jira, Fresh Service preferred)
  • Strong communication and problem-solving skills with a structured, hands-on mindset
  • Onsite work in Athens Office is required for a minimum of 4 days per week (out of a 5 days work week) 
  • Used to work in a fast-paced, international environment

What We Offer
  • Experience the excitement of a startup atmosphere within a global organization:
  • Competitive salary and benefits package (e.g., private health insurance, training budget)
  • Personal responsibility and career growth opportunities within the Product & Technology team
  • Challenging tasks that promote professional development
  • A dynamic, international team and direct exposure to global product initiatives

Ready to Apply?

Don't miss this opportunity to join a fast-growing international tech environment. Apply now and help us digitize the real estate world

  • product manager

    1 week ago

    Athens, Attica, Greece MG MANAGER Full time €40,000 - €60,000 per year

    Η MG MANAGER, μία από τις κορυφαίες εταιρείες λιανικής πληροφορικής με παρουσία από το 1992 και 4 καταστήματα στην Αθήνα, αναζητά Υπεύθυνο για τη διαχείριση Refurbished IT προϊόντων με σκοπό τη δημιουργία και...

  • product manager

    19 hours ago

    Athens, Attica, Greece MG MANAGER Full time €35,000 - €45,000 per year

    ΗMG MANAGER, μία από τις κορυφαίες εταιρείες λιανικής πληροφορικής με παρουσία από το 1992 και 4 καταστήματα στην Αθήνα, αναζητά Υπεύθυνο για τη διαχείριση Refurbished IT προϊόντων με σκοπό τη δημιουργία και...

  • Team Lead Product Operations Support

    3 days ago

    Athens, Attica, Greece Engel & Völkers Full time €40,000 - €60,000 per year

    About Engel & Völkers TechnologyEngel & Völkers is one of the world's leading service companies in the real estate sector. Our Product & Technology team of over 150 engineers, designers, and product experts develops industry-leading digital platforms — including our tailor-made CRM system and customer-facing website — serving thousands of real estate...

  • product data analyst

    1 week ago

    Athens, Attica, Greece MG MANAGER Full time €35,000 - €45,000 per year

    ΗMG MANAGER, μια από τις πιο δυναμικές εταιρείες λιανικής πληροφορικής με παρουσία από το 1992 και 4 καταστήματα στην Αθήνα, αναζητάProduct Data Analystμε έντονη data–driven νοοτροπία, ιδανικά με υπόβαθρο στα...

  • Production Operator

    6 days ago

    Athens, Attica, Greece Discover International Full time €25,000 - €40,000 per year

    Job TitleProduction Operator – Aseptic Line (6-Month Contract)LocationOn-site in GreeceContract TypeFixed-term (6 months), starting November 2025ExpensesFood, travel, and accommodation coveredAbout the RoleWe are seeking five (x5) detail-oriented and reliable Production Operators to join our aseptic manufacturing team. This role involves hands-on operation...

  • Production Manager

    3 days ago

    Athens, Attica, Greece HumanGrounds Full time €30,000 - €60,000 per year

    We are looking for a Production Manager.Our client is a production company, part of a multinational group, which operates within the field of premium food products.The Production Manager is responsible for overseeing and optimizing the entire production process in order to achieve maximum productivity and product quality.Main Responsibilities:Member of the...

  • Operations Manager

    3 days ago

    Athens, Attica, Greece Yotta Volt Ltd Full time €25,000 - €40,000 per year

    Are you passionate about creating structure, streamlining processes, and supporting operations teams behind the scenes? Yotta Volt is looking for an Operations Manager to strengthen our growing Operations team.If you answered yes to the above, we would like to hear from you. Yotta Volt is a group of companies with local entities in Greece, Bulgaria, Serbia,...

  • Production Manager

    6 days ago

    Athens, Attica, Greece LATOMIA PHARMAKAS PLC Full time $40,000 - $60,000 per year

    Production Manager - OmanPharmakas Quarries, specializing in the Construction Materials Industry, is seeking to recruit a Production Manager based in Oman.The Position:· Oversee daily quarry operations, including extraction, processing, and loading activities· Ensure that production targets are met in line with company goals· Coordinate with plant...

  • Product Manager

    1 week ago

    Athens, Attica, Greece Canonical - Jobs Full time €50,000 - €120,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Operations Support Engineer

    3 days ago

    Athens, Attica, Greece OpenBet Full time €40,000 - €80,000 per year

    Who We Are:OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with...