Product Operations Support Manager

2 days ago

Athens, Attica, Greece Engel & Völkers Full time €45,000 - €55,000 per year

Engel & Völkers is one of the world's leading service companies in the real estate sector. Our Product & Technology team of over 150 engineers, designers, and product experts develops industry-leading digital platforms — including our tailor-made CRM system and customer-facing website — serving thousands of real estate professionals and customers worldwide.

Our Athens Tech Hub plays a central role in driving innovation and operational excellence across our global technology landscape.

About the Role

As Product Operations Support Manager, you will be responsible for the day-to-day support operations of our product platforms. Working closely with Product Managers in Hamburg and the IT Support team in Hamburg, you will manage the support pipeline, handle tickets, and ensure smooth escalation processes in Jira and Fresh Service.

This role is ideal for someone with strong operational skills who enjoys solving problems, improving processes, and working in a fast-paced international environment.

Your Responsibilities
  • Manage the product support pipeline, including ticket triage, bug reporting, and escalation in Jira & Fresh Service
  • Work closely with Product Managers to align on priorities and process improvements
  • Collaborate with the IT Support team on technical issues, system topics, and release support
  • Create and maintain support documentation (Knowledge Base articles, FAQs, process guidelines)
  • Ensure SLA compliance, stakeholder communication, and ticket resolution quality
  • Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health
  • Be available for occasional EU travel when needed (valid passport required)

Your Profile
  • 2+ years of experience in product operations, IT support, or a similar role
  • Experience in SaaS, prop-tech, or enterprise software environments is a plus
  • Excellent English skills (spoken and written); German is an advantage
  • Proficiency in ticketing and documentation systems (Jira, Fresh Service preferred)
  • Strong communication and problem-solving skills with a structured, hands-on mindset
  • Onsite work in Athens Office is required for a minimum of 4 days per week (out of a 5 days work week) 
  • Used to work in a fast-paced, international environment

What We Offer
  • Experience the excitement of a startup atmosphere within a global organization:
  • Competitive salary and benefits package (e.g., private health insurance, training budget)
  • Personal responsibility and career growth opportunities within the Product & Technology team
  • Challenging tasks that promote professional development
  • A dynamic, international team and direct exposure to global product initiatives

Ready to Apply?

Don't miss this opportunity to join a fast-growing international tech environment. Apply now and help us digitize the real estate world

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