Czech Speaking Customer Experience Associate
4 days ago
Patrique Mercier Recruitment JP is seeking a Czech Speaking Customer Experience Associate to join our vibrant team in Athens, Greece This exciting role is for individuals who are fluent in Czech and have a passion for delivering exceptional customer service. As a Customer Experience Associate, you will be responsible for assisting our Czech-speaking customers with their inquiries, resolving issues, and providing valuable insights about our products. If you are dedicated to making a positive impact on customer satisfaction and want to be part of a dynamic team, we would love to hear from you
Responsibilities- Deliver outstanding customer support to Czech-speaking clients through various communication channels including phone, email, and chat.
- Handle customer inquiries efficiently and professionally, ensuring a positive experience.
- Document all customer interactions carefully in the CRM system to maintain continuity and quality of service.
- Collaborate with team members to share feedback and improve service processes.
- Stay informed about product offerings and industry trends to provide accurate assistance.
- Engage in ongoing training and development opportunities to enhance your customer service skills and product knowledge.
Requirements
- Fluency in Czech and English, both written and spoken.
- Strong communication and interpersonal skills.
- Previous experience in customer service is a plus.
- Excellent problem-solving abilities and attention to detail.
- A proactive and customer-focused attitude.
- Experience with CRM systems and communication tools is advantageous.
- Ability to work well in a team environment and adapt to a fast-paced setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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