German Speaking Customer Experience Associate

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is excited to offer a position for a German Speaking Customer Experience Associate in a remote setting within Greece This role is perfect for individuals who are fluent in German and passionate about delivering excellent customer service from the comfort of their home. As a Customer Experience Associate, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries, resolving issues, and providing insightful information about our products and services. Join our dedicated team and help us enhance the customer experience

Responsibilities
  • Provide exceptional customer support to German-speaking clients via phone, email, and chat.
  • Efficiently address inquiries and resolve any customer issues with professionalism and care.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate closely with fellow team members to improve customer service and share valuable feedback.
  • Stay up-to-date on product knowledge and industry trends to provide informed assistance.
  • Participate in training and development sessions to continually enhance service skills.

Requirements

  • Fluency in German and English, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer service role is preferred.
  • Strong analytical and problem-solving skills.
  • A customer-centric attitude and a positive approach to challenges.
  • Familiarity with CRM software and communication tools is a plus.
  • Ability to work independently in a remote setting and adapt to a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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