Finnish Speaking Customer Experience Associate

3 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is thrilled to announce a vacancy for a Finnish Speaking Customer Experience Associate to be part of our vibrant team in Athens, Greece This role is a fantastic opportunity for individuals fluent in Finnish, who are dedicated to providing exceptional customer service. You will play a critical role in supporting our Finnish-speaking clients by addressing their inquiries, resolving issues, and delivering valuable product information. If you are passionate about customer satisfaction and enjoy working in a dynamic environment, we invite you to apply

Responsibilities
  • Provide top-tier customer support to Finnish-speaking clients through various channels, including phone, email, and chat.
  • Address and resolve customer inquiries with accuracy and empathy.
  • Document customer interactions thoroughly in the CRM system to ensure continuity.
  • Collaborate with team members to enhance service delivery and improve customer satisfaction.
  • Stay updated on product features, promotions, and industry trends to offer knowledgeable assistance.
  • Engage in ongoing training sessions to develop your skills and product knowledge.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Previous customer service experience is preferred.
  • Good problem-solving skills and attention to detail.
  • A proactive and customer-focused mindset.
  • Familiarity with CRM software and online communication tools is an advantage.
  • Ability to work well in a team and thrive in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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