Rooms Division Manager

Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire a Rooms Division Manager.

Position Summary

Our new Rooms Division Manager will be the ambassador of our Service Excellence Culture at our fully renovated resort in Corfu, Alkyna Lifestyle Beach Resort, opening its doors for the season 2025. She/he will be responsible for supervising and developing the Rooms Division Team, and providing high quality services and memorable experiences to our guests. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high

The Rooms Division Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping, and Guest Services departments. This role ensures the highest levels of guest satisfaction, operational efficiency, and team performance while maintaining brand standards and profitability. The position plays a key role in optimizing occupancy, enhancing guest experiences, and driving revenue through effective room management.

Main Responsibilities

• Lead and manage the Front Office, Housekeeping, and Guest Services teams to ensure smooth and efficient operations.
• Develop and implement operational procedures to enhance service quality and guest satisfaction.
• Monitor and optimize room occupancy, revenue generation, and cost control strategies.
• Ensure compliance with brand standards, health and safety regulations, and service protocols.
• Manage staff scheduling, training, and performance evaluations to maintain a high-performance culture.
• Handle guest complaints and feedback professionally, ensuring prompt resolution and continuous improvement.
• Collaborate with other departments, such as Sales & Marketing and Food & Beverage, to create a seamless guest experience.
• Analyze operational data and prepare reports on occupancy, revenue, and service performance.
• Oversee budget management and expense control within the Rooms Division.
• Implement sustainability initiatives and ensure responsible resource utilization.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in hotel operations, with at least 2 years in a managerial role.
• Proven experience in Front Office, Housekeeping, or Guest Services operations.
• Knowledge of property management systems (PMS) and hotel management software.
• Familiarity with industry best practices and hospitality trends.
• Fluency in English. Knowledge of other languages will be an asset.
• Strong leadership and team management skills.
• Exceptional customer service and guest relations abilities.
• Excellent problem-solving and decision-making skills.
• Strong organizational and multitasking capabilities.
• High attention to detail and commitment to quality.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt to dynamic hotel environments.
• Financial acumen and budget management expertise.

Benefits

• Competitive remuneration package & benefits
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team Members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.