
Hotel Reservations Specialist
7 days ago
Vacancy Description:
Role OverviewWe are seeking a skilled and customer-focused Reservations Manager to join our team. The successful candidate will play a key role in managing hotel reservations, providing exceptional guest experiences, and driving revenue growth.
Key Responsibilities:- Manage and optimize the reservation process to maximize guest satisfaction
- Handle guest inquiries and resolve any issues or conflicts related to reservations
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Maintain and update guest profiles, ensuring accuracy and confidentiality of information
- Monitor and manage hotel room inventory to maximize occupancy and revenue
- Proven experience as a Reservation Officer or similar role in the hospitality industry
- Excellent verbal and written communication skills in English
- Proficient in using reservation software and Microsoft Office Suite
- Strong attention to detail and exceptional organizational skills
- Ability to work effectively in a fast-paced and customer-centric environment
- Continuous and personalized training
- Career plans and professional development opportunities
- Work in a family group with a human-centered approach and respect for the environment and society
- Award-winning accommodations and board
- Social activities to strengthen teamwork and corporate culture
- Financial remuneration that reflects qualifications and experience
- Ongoing support and guidance
- A dynamic and supportive work environment
This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the success of our organization.
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