Swedish Speaking Customer Service for Car Rental Department
4 days ago
Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a Swedish Speaking Customer Service Representative for the Car Rental Department. This role invites individuals who are passionate about customer service and the automotive industry to join our dynamic team. Ideal candidates will thrive in a fast-paced environment while assisting customers with their car rental needs.
Responsibilities- Provide outstanding customer service to Swedish-speaking clients through phone, email, and chat, assisting them with car rental inquiries and bookings.
- Guide customers through the rental process including vehicle selection, booking modifications, and payment options.
- Address customer concerns and complaints efficiently, ensuring customer satisfaction at all stages of the rental experience.
- Maintain an up-to-date knowledge of rental policies, vehicle options, and company promotions to provide accurate information to clients.
- Collaborate with the operations team to ensure that vehicles are ready for customer use and assist in managing inventory.
- Document customer interactions and feedback for quality assurance and service improvement.
- Contribute to a positive team environment and support colleagues to achieve departmental goals.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Experience in customer service, preferably in the automotive or rental sector.
- Strong communication skills and a customer-oriented attitude.
- Ability to handle complaints and difficult situations with professionalism and poise.
- Familiarity with reservation systems and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- A positive attitude and willingness to work flexible hours, including weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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