Spanish Speaking Customer Service for Car Rental Department
5 days ago
Patrique Mercier Recruitment FR is pleased to unveil an exciting opportunity for a Spanish Speaking Customer Service Representative for the Car Rental Department. This role is ideal for individuals passionate about travel and customer service, looking to assist Spanish-speaking clients in their car rental needs.
Responsibilities- Provide exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with car rental inquiries, reservations, and modifications to existing bookings.
- Guide customers through the rental process, including vehicle selection, pricing options, and insurance coverage.
- Handle customer complaints or issues with professionalism, striving to ensure customer satisfaction and loyalty.
- Maintain comprehensive knowledge of car rental policies, procedures, and fleet options.
- Document all customer interactions accurately and contribute to continuous improvement initiatives within the department.
- Collaborate with other departments to ensure a seamless customer experience.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, ideally within the travel or car rental industry.
- Strong communication skills and a customer-focused attitude.
- Ability to resolve issues effectively and efficiently while maintaining a positive demeanor.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with exceptional organizational skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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