Spanish Speaking Customer Service for Car Rental Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is pleased to unveil an exciting opportunity for a Spanish Speaking Customer Service Representative for the Car Rental Department. This role is ideal for individuals passionate about travel and customer service, looking to assist Spanish-speaking clients in their car rental needs.

Responsibilities
  • Provide exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with car rental inquiries, reservations, and modifications to existing bookings.
  • Guide customers through the rental process, including vehicle selection, pricing options, and insurance coverage.
  • Handle customer complaints or issues with professionalism, striving to ensure customer satisfaction and loyalty.
  • Maintain comprehensive knowledge of car rental policies, procedures, and fleet options.
  • Document all customer interactions accurately and contribute to continuous improvement initiatives within the department.
  • Collaborate with other departments to ensure a seamless customer experience.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, ideally within the travel or car rental industry.
  • Strong communication skills and a customer-focused attitude.
  • Ability to resolve issues effectively and efficiently while maintaining a positive demeanor.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with exceptional organizational skills.
  • Ability to work flexible hours, including weekends and holidays, as needed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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