Spanish Speaking Customer Service for Car Rental Department

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative in the Car Rental Department of a leading car rental company. This role is ideal for individuals who are dedicated to delivering exceptional service and enjoy assisting customers in the automotive sector.

Responsibilities
  • Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat channels.
  • Assist customers with inquiries regarding car rentals, reservations, and any issues related to their rental experience.
  • Resolve customer complaints and ensure that all concerns are addressed promptly and effectively.
  • Maintain detailed records of customer interactions and document all inquiries accurately in the system.
  • Collaborate with internal teams to enhance service delivery and meet customer needs.
  • Stay up-to-date with the company's car rental policies, services, and promotions to provide accurate information to clients.
  • Promote a friendly and professional atmosphere for customers, ensuring a pleasurable experience.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, ideally within the travel, automotive, or rental industry.
  • Strong communication and interpersonal skills.
  • Ability to handle inquiries and resolve issues efficiently while maintaining a positive demeanor.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational skills.
  • A passion for helping customers and a commitment to excellence in service.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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