Dutch Speaking Customer Service for Car Rental Department
5 days ago
Patrique Mercier Recruitment FR is pleased to present an opportunity for a Dutch Speaking Customer Service Representative for the Car Rental Department of a prominent automotive company. This role is tailored for individuals who are dedicated to delivering outstanding customer service and have a strong interest in the car rental industry.
Responsibilities- Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to car rentals.
- Assist customers with rental bookings, modifications, cancellations, and any issues that may arise during their rental experience.
- Resolve customer complaints effectively, ensuring a high level of satisfaction throughout their interactions.
- Document customer interactions and maintain accurate records within the company's system.
- Collaborate with internal teams to improve services and address customer needs efficiently.
- Stay informed about the company's policies, promotions, and fleet options to provide accurate information to customers.
- Promote a friendly and professional environment while engaging with customers.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in customer service, preferably in the automotive or travel industry.
- Strong communication and interpersonal skills.
- A good problem solver with the ability to work under pressure and offer effective solutions.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational abilities.
- A genuine interest in car rentals and customer support.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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