Italian Speaking Customer Support for Streaming TV

1 week ago


Athens, Attica, Greece Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for an Italian Speaking Customer Support representative in the vibrant world of streaming TV and movie services. This is a chance to join a leading entertainment company that is revolutionizing how audiences enjoy their favorite shows and films.

In this role, you will assist Italian-speaking customers with inquiries regarding streaming services, account management, and content availability. Your passion for entertainment and dedication to customer satisfaction will shine as you help users navigate their viewing experiences.

Become part of a dynamic team that values creativity and innovation, and enjoy developing your career in a rapidly evolving industry. If you love movies and TV shows, this is the perfect position for you

The relocation package is only within the European Union, and the job requires relocation to Greece. Some positions are remote, but from Greece.

Responsibilities
  • Provide exceptional customer support in Italian for streaming service inquiries
  • Troubleshoot issues related to account access, streaming quality, and content availability
  • Educate customers on service features, subscription plans, and troubleshooting tips
  • Document all customer interactions accurately in the ticketing system
  • Collaborate with technical teams to escalate and resolve complex issues
  • Contribute to improving customer satisfaction through feedback and suggestions

Requirements

  • Fluency in Italian and English, both written and spoken
  • Experience in customer support, preferably in the entertainment or streaming industry
  • Strong communication and problem-solving skills
  • Detail-oriented with the ability to multitask
  • Familiarity with streaming platforms and technology is a plus
  • Ability to work collaboratively within a team
  • Passion for TV shows, movies, and the entertainment industry
  • Positive attitude with a willingness to provide outstanding service

Benefits

  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 2 weeks)


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