Spanish Speaking Customer Support for Streaming TV
2 days ago
Patrique Mercier Recruitment is thrilled to announce an opening for a Spanish Speaking Customer Support Representative for our Streaming TV & Movie Services Department. In this dynamic role, you will provide top-notch customer support to Spanish-speaking clients who are navigating streaming services, helping them to resolve issues, answer inquiries, and enhance their viewing experience. If you're passionate about entertainment and have a knack for customer service, we would love to hear from you
Responsibilities- Deliver exceptional customer support to Spanish-speaking customers via phone, email, and chat.
- Assist clients with service inquiries, account management, billing questions, and troubleshooting.
- Resolve customer complaints effectively, ensuring high levels of customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate closely with internal teams to improve service offerings based on customer feedback.
- Stay informed about platform updates, content offerings, and industry trends to provide knowledgeable support.
Requirements
- Fluency in Spanish and English; knowledge of additional languages is an advantage.
- Experience in customer support, preferably in the streaming, entertainment, or media industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with CRM systems and competence in standard office software.
- A genuine passion for streaming services, movies, and customer engagement.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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