Spanish Speaking Customer Support for Streaming TV
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Streaming TV & Movie Services Department. This role is perfect for individuals who are passionate about entertainment and enjoy providing excellent service to Spanish-speaking customers navigating our streaming platform.
Responsibilities- Deliver outstanding customer support to Spanish-speaking clients regarding streaming services, including account inquiries, technical issues, and content availability.
- Assist customers with troubleshooting streaming problems and provide guidance on using the platform effectively.
- Effectively resolve customer complaints and ensure positive experiences through thoughtful and timely responses.
- Document all customer interactions accurately and follow up on unresolved issues.
- Work collaboratively with technical teams to address more complex customer inquiries.
- Stay updated on the latest streaming features, content offerings, and policies to provide informed assistance.
- Collect customer feedback to identify areas for service improvement and contribute to enhancing customer satisfaction.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, preferably in the entertainment or streaming industry.
- Strong communication skills with a customer-centric approach.
- Detail-oriented and able to multitask effectively in a fast-paced environment.
- Experience with CRM software and standard office applications.
- Strong analytical and problem-solving skills.
- Willingness to work flexible hours, including nights and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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