Dutch Speaking Customer Support for Streaming TV

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to offer an opportunity for a Dutch Speaking Customer Support Representative within the Streaming TV & Movie Services Department. In this role, you will provide exceptional support to Dutch-speaking customers who are engaging with our streaming services. You will assist with inquiries related to account management, content issues, and troubleshooting, ensuring an enjoyable viewing experience for all customers. If you are passionate about entertainment and delivering excellent customer service, we would love to hear from you

Responsibilities
  • Deliver outstanding customer support to Dutch-speaking clients via phone, email, and chat regarding streaming services.
  • Assist customers with inquiries about account setup, subscription management, and content availability.
  • Effectively resolve customer complaints and technical issues to enhance user experience.
  • Document interactions and maintain precise records in the CRM system.
  • Collaborate with internal teams to address customer feedback and improve service delivery.
  • Stay informed about the latest updates in the streaming industry and service offerings to provide knowledgeable assistance.

Requirements

  • Fluency in Dutch and English; proficiency in additional languages is a bonus.
  • Experience in customer support, preferably in the entertainment or streaming industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM systems and standard office applications.
  • A passion for movies and television, with knowledge of current trends and popular content.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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