Flemish Speaking Customer Support for Automotive Insurance
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is ideal for individuals who enjoy helping clients navigate their insurance inquiries and claims processes while providing exceptional service.
Responsibilities- Deliver top-notch customer support to Flemish-speaking clients regarding automotive insurance policies and claims via phone, email, and chat.
- Assist customers with inquiries related to policy details, claim submissions, and claim status updates.
- Effectively resolve customer issues and complaints to ensure a smooth claims process.
- Document customer interactions accurately and manage follow-ups as needed.
- Collaborate with internal teams and insurance specialists to ensure timely and accurate resolution of claims.
- Provide clients with information about available coverage options and updates to insurance policies.
- Collect and analyze customer feedback to support continuous improvement of services.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Experience in customer service, preferably within the insurance or automotive industry.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- A solid understanding of insurance processes and regulations is a plus.
- Proficient in using CRM systems and standard office software.
- Excellent multitasking abilities with attention to detail.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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