Flemish Speaking Customer Support for Automotive Insurance

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is ideal for individuals who enjoy helping clients navigate their insurance inquiries and claims processes while providing exceptional service.

Responsibilities
  • Deliver top-notch customer support to Flemish-speaking clients regarding automotive insurance policies and claims via phone, email, and chat.
  • Assist customers with inquiries related to policy details, claim submissions, and claim status updates.
  • Effectively resolve customer issues and complaints to ensure a smooth claims process.
  • Document customer interactions accurately and manage follow-ups as needed.
  • Collaborate with internal teams and insurance specialists to ensure timely and accurate resolution of claims.
  • Provide clients with information about available coverage options and updates to insurance policies.
  • Collect and analyze customer feedback to support continuous improvement of services.

Requirements

  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer service, preferably within the insurance or automotive industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • A solid understanding of insurance processes and regulations is a plus.
  • Proficient in using CRM systems and standard office software.
  • Excellent multitasking abilities with attention to detail.
  • Willingness to work flexible hours, including evenings and weekends as required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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