Nordic Speaking Customer Support for Automotive Insurance

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to matching talented professionals with rewarding career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is ideal for individuals who are passionate about insurance services and committed to helping Nordic-speaking clients with their automotive insurance inquiries and claims.

Responsibilities
  • Provide exceptional customer support to Nordic-speaking clients regarding automotive insurance and claims processes through phone, email, and chat.
  • Assist customers with inquiries related to policy details, claims submissions, and coverage information.
  • Effectively resolve customer complaints and issues to enhance satisfaction and trust.
  • Accurately document customer interactions and ensure timely follow-up on outstanding claims or inquiries.
  • Collaborate with insurance assessors and claims adjusters to facilitate the claims processing.
  • Educate clients on policy options, regulations, and best practices in automotive insurance.
  • Gather feedback from clients to support continuous improvement of customer service processes.

Requirements

  • Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
  • Experience in customer service, ideally within the insurance or automotive sector.
  • Strong interpersonal skills and a commitment to customer satisfaction.
  • Excellent problem-solving abilities and the capability to handle difficult situations calmly and professionally.
  • Proficiency in using customer support software and standard office tools.
  • Strong organizational and time management skills.
  • Flexibility to work varied hours, including evenings and weekends if required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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