Nordic Speaking Customer Support for Automotive Insurance
5 days ago
Patrique Mercier Recruitment FR is dedicated to matching talented professionals with rewarding career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is ideal for individuals who are passionate about insurance services and committed to helping Nordic-speaking clients with their automotive insurance inquiries and claims.
Responsibilities- Provide exceptional customer support to Nordic-speaking clients regarding automotive insurance and claims processes through phone, email, and chat.
- Assist customers with inquiries related to policy details, claims submissions, and coverage information.
- Effectively resolve customer complaints and issues to enhance satisfaction and trust.
- Accurately document customer interactions and ensure timely follow-up on outstanding claims or inquiries.
- Collaborate with insurance assessors and claims adjusters to facilitate the claims processing.
- Educate clients on policy options, regulations, and best practices in automotive insurance.
- Gather feedback from clients to support continuous improvement of customer service processes.
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
- Experience in customer service, ideally within the insurance or automotive sector.
- Strong interpersonal skills and a commitment to customer satisfaction.
- Excellent problem-solving abilities and the capability to handle difficult situations calmly and professionally.
- Proficiency in using customer support software and standard office tools.
- Strong organizational and time management skills.
- Flexibility to work varied hours, including evenings and weekends if required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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