German Speaking Customer Support for Automotive Insurance
2 days ago
Patrique Mercier Recruitment is excited to offer a position for a German Speaking Customer Support Representative in the Automotive Insurance & Claims Department. In this vital role, you will support German-speaking clients by providing them with assistance and guidance related to automotive insurance policies and claims processing. Your expertise in customer service will ensure a smooth and satisfactory experience for clients navigating their insurance needs. If you are detail-oriented and committed to providing high-quality service, we invite you to apply
Responsibilities- Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding automotive insurance policies, claims status, and related issues.
- Effectively resolve customer complaints, ensuring timely resolution and satisfaction.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with internal teams to ensure efficient claims processing and customer service.
- Educate customers on policy details, claims process, and available coverage options.
Requirements
- Fluency in German and English; knowledge of additional languages is a plus.
- Previous experience in customer support, particularly in the insurance or automotive industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- Ability to work efficiently under pressure and meet deadlines.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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