German Speaking Customer Support for Automotive Insurance

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to offer a position for a German Speaking Customer Support Representative in the Automotive Insurance & Claims Department. In this vital role, you will support German-speaking clients by providing them with assistance and guidance related to automotive insurance policies and claims processing. Your expertise in customer service will ensure a smooth and satisfactory experience for clients navigating their insurance needs. If you are detail-oriented and committed to providing high-quality service, we invite you to apply

Responsibilities
  • Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding automotive insurance policies, claims status, and related issues.
  • Effectively resolve customer complaints, ensuring timely resolution and satisfaction.
  • Maintain accurate documentation of customer interactions in the CRM system.
  • Collaborate with internal teams to ensure efficient claims processing and customer service.
  • Educate customers on policy details, claims process, and available coverage options.

Requirements

  • Fluency in German and English; knowledge of additional languages is a plus.
  • Previous experience in customer support, particularly in the insurance or automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Familiarity with CRM systems and proficiency in standard office software.
  • Ability to work efficiently under pressure and meet deadlines.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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