German Speaking Customer Support for Automotive Insurance

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to matching talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is tailored for individuals who have a background in customer service and a strong understanding of the insurance industry, particularly in automotive claims.

Responsibilities
  • Provide high-quality customer support to German-speaking clients regarding automotive insurance policies and claims via phone, email, and chat.
  • Assist customers with inquiries about policy details, coverage options, and the claims process.
  • Effectively manage and resolve claims-related issues, ensuring a smooth experience for clients.
  • Document interactions accurately, maintaining detailed records of customer inquiries and claims status.
  • Collaborate with the claims processing team to address customer concerns and expedite resolutions.
  • Educate customers on the claims process, requirements, and timelines to set accurate expectations.
  • Collect feedback and suggestions from clients to enhance service quality and operational efficiency.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, preferably within the insurance or automotive industry.
  • Strong communication and interpersonal skills with an emphasis on client satisfaction.
  • Detail-oriented with excellent organizational skills and the ability to manage multiple tasks.
  • Proficient in using CRM software and standard office tools.
  • A proactive approach to problem-solving and assisting customers.
  • Flexibility to work varied hours, including weekends and holidays as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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