German Speaking Customer Support for Automotive Insurance
5 days ago
Patrique Mercier Recruitment FR is committed to matching talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is tailored for individuals who have a background in customer service and a strong understanding of the insurance industry, particularly in automotive claims.
Responsibilities- Provide high-quality customer support to German-speaking clients regarding automotive insurance policies and claims via phone, email, and chat.
- Assist customers with inquiries about policy details, coverage options, and the claims process.
- Effectively manage and resolve claims-related issues, ensuring a smooth experience for clients.
- Document interactions accurately, maintaining detailed records of customer inquiries and claims status.
- Collaborate with the claims processing team to address customer concerns and expedite resolutions.
- Educate customers on the claims process, requirements, and timelines to set accurate expectations.
- Collect feedback and suggestions from clients to enhance service quality and operational efficiency.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably within the insurance or automotive industry.
- Strong communication and interpersonal skills with an emphasis on client satisfaction.
- Detail-oriented with excellent organizational skills and the ability to manage multiple tasks.
- Proficient in using CRM software and standard office tools.
- A proactive approach to problem-solving and assisting customers.
- Flexibility to work varied hours, including weekends and holidays as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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