German Speaking Customer Support for Automotive Insurance
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is perfect for individuals who are passionate about customer service and are knowledgeable about automotive insurance and claims processes.
Responsibilities- Provide excellent customer support to German-speaking clients regarding automotive insurance policies and claims via phone, email, and chat.
- Assist customers with inquiries about coverage options, claims procedures, and policy details.
- Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
- Accurately document customer interactions and maintain detailed records of claims and inquiries.
- Collaborate with internal teams to streamline the claims process and improve customer experience.
- Educate customers about automotive insurance terms, claims procedures, and the required documentation.
- Gather customer feedback to support continuous improvement efforts in service delivery.
Requirements
- Fluency in German and English, both written and spoken.
- Prior experience in customer service, preferably in the insurance or automotive sector.
- Strong communication skills with a focus on customer relations and satisfaction.
- Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
- Familiarity with insurance processes and terminology is a plus.
- Proficient in using CRM software and standard office applications.
- Strong analytical and problem-solving skills with an independent working style.
- Willingness to work flexible hours, including evenings and weekends if needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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