German Speaking Customer Support for Automotive Insurance

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is perfect for individuals who are passionate about customer service and are knowledgeable about automotive insurance and claims processes.

Responsibilities
  • Provide excellent customer support to German-speaking clients regarding automotive insurance policies and claims via phone, email, and chat.
  • Assist customers with inquiries about coverage options, claims procedures, and policy details.
  • Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
  • Accurately document customer interactions and maintain detailed records of claims and inquiries.
  • Collaborate with internal teams to streamline the claims process and improve customer experience.
  • Educate customers about automotive insurance terms, claims procedures, and the required documentation.
  • Gather customer feedback to support continuous improvement efforts in service delivery.

Requirements

  • Fluency in German and English, both written and spoken.
  • Prior experience in customer service, preferably in the insurance or automotive sector.
  • Strong communication skills with a focus on customer relations and satisfaction.
  • Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
  • Familiarity with insurance processes and terminology is a plus.
  • Proficient in using CRM software and standard office applications.
  • Strong analytical and problem-solving skills with an independent working style.
  • Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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