Spanish Speaking Customer Support for Online Bookstore Department

6 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to finding talented individuals for exciting career opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for the Online Bookstore Department. This role is ideal for individuals who are passionate about literature and enjoy providing exceptional service to Spanish-speaking customers.

Responsibilities
  • Provide outstanding customer support to Spanish-speaking clients regarding inquiries about books, orders, and account issues via phone, email, and chat.
  • Assist customers with order placements, shipping details, and return policies.
  • Effectively resolve customer complaints and issues to ensure satisfaction and loyalty.
  • Document customer interactions accurately and manage follow-ups efficiently.
  • Collaborate with internal teams to address customer needs and improve service quality.
  • Stay informed about new releases, promotions, and bookstore policies to provide informative assistance.
  • Collect and analyze customer feedback to enhance service delivery and product offerings.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in e-commerce or retail.
  • Strong communication skills with a customer-focused approach.
  • Detail-oriented with the ability to multitask and manage time effectively.
  • Proficient in using CRM software and standard office tools.
  • Strong problem-solving abilities and the willingness to assist customers proactively.
  • Flexibility to work varied hours, including evenings and weekends if needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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