German Speaking Customer Service for Online Learning
1 week ago
Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Online Learning & EdTech Department. This role will allow you to be part of a dynamic team dedicated to transforming education through technology. As a representative, you will assist German-speaking customers with inquiries related to online learning platforms, course offerings, and technical support, ensuring they have a seamless and enriching educational experience. If you're passionate about education and committed to providing outstanding customer service, we would love to hear from you
Key Responsibilities- Provide excellent customer support in German, handling inquiries related to online courses, subscriptions, and technical issues.
- Resolve customer complaints and concerns effectively, ensuring a high level of satisfaction and retention.
- Document customer interactions accurately, maintaining detailed records in the customer relationship management (CRM) system.
- Collaborate with other departments, such as technical support and course management, to address and resolve customer issues promptly.
- Stay informed about new course offerings, educational tools, and platform updates to provide accurate information to clients.
- Engage proactively with customers through various communication channels, enhancing their overall experience.
- Participate in training sessions to continuously improve service skills and deepen your understanding of the EdTech space.
Requirements
- Fluency in German with strong English communication skills, both written and spoken.
- Previous experience in customer service, ideally within the education or EdTech sectors, is highly desirable.
- Strong problem-solving skills and a genuine desire to help customers achieve their educational goals.
- Excellent communication and interpersonal skills to effectively engage with customers.
- Ability to multitask and manage time efficiently in a remote work environment.
- Attention to detail and organizational skills for maintaining accurate records of customer interactions.
- A passion for education and technology, with a willingness to learn and adapt in a fast-paced environment.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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Athens, Attica, Greece Patrique Mercier Recruitment Full timePatrique Mercier Recruitment is excited to offer an outstanding opportunity for German Speaking Customer Service representatives in the Online Learning and EdTech sector. As a leading recruitment agency specializing in connecting multilingual candidates with top employers, we are dedicated to helping you find roles that align with your skills and...
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Athens, Attica, Greece Patrique Mercier Recruitment TR Full timePatrique Mercier Recruitment is pleased to offer a stimulating opportunity for a German Speaking Customer Service Representative for our Online Learning & EdTech Department. In this role, you will provide outstanding support to German-speaking customers navigating the world of online education and technology solutions. Your expertise in customer service and...
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