Japanese Speaking Customer Support for Transportation Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting career opportunities. We are currently seeking a Japanese Speaking Customer Support Representative for our Transportation Services Department. This role is ideal for individuals who are passionate about providing exceptional customer service and facilitating a seamless transportation experience for Japanese-speaking clients.

Responsibilities
  • Deliver exceptional customer support to Japanese-speaking clients regarding transportation services through phone, email, and chat.
  • Assist customers with inquiries related to bookings, schedules, service policies, and fare information.
  • Effectively address and resolve customer complaints and issues to ensure a satisfactory experience.
  • Maintain accurate records of customer interactions and ensure timely follow-up on unresolved matters.
  • Collaborate with internal teams and service providers to meet customer needs efficiently.
  • Stay informed about transportation regulations, service updates, and safety protocols to provide accurate guidance.
  • Collect customer feedback to assist in enhancing services and operations.

Requirements

  • Fluency in Japanese and English, both written and spoken.
  • Experience in customer service, preferably within transportation or travel sectors.
  • Strong communication and interpersonal skills, focusing on customer satisfaction.
  • Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with CRM platforms and standard office applications.
  • Strong problem-solving skills and ability to work independently.
  • Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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