Portuguese Speaking Customer Support for Transportation Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to matching talented individuals with motivating career opportunities. We are currently looking for a Portuguese Speaking Customer Support Representative for our Transportation Services Department. This role is well-suited for individuals who are enthusiastic about providing excellent customer service and assisting clients with their transportation needs.

Responsibilities
  • Deliver exceptional customer support to Portuguese-speaking clients regarding transportation services through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to bookings, travel arrangements, service details, and policies.
  • Resolve customer issues and complaints efficiently to ensure maximum customer satisfaction.
  • Maintain accurate records of customer interactions and ensure timely follow-ups on open cases.
  • Collaborate with internal teams and transportation providers to meet customer needs effectively.
  • Keep customers informed about service updates, travel regulations, and promotional offerings.
  • Gather feedback from clients to contribute to improvements in service quality and operational efficiency.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service or a related field, preferably within the transportation or travel industry.
  • Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
  • Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
  • Familiarity with CRM systems and standard office software.
  • Strong problem-solving abilities and the capability to work independently.
  • Flexibility to work varied hours, including weekends and holidays as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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