Portuguese Speaking Customer Service for Public Transport Services Department
5 days ago
Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative for the Public Transport Services Department. This role is ideal for individuals who are committed to providing high-quality support and assistance to customers in the transport sector.
Responsibilities- Provide exceptional customer service to Portuguese-speaking clients, answering inquiries related to public transport services.
- Assist customers with route information, ticketing inquiries, and travel planning.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Maintain updated knowledge of public transport policies, services, and promotions to assist customers effectively.
- Collaborate with the operations team to address and resolve service-related issues promptly.
- Document all customer interactions accurately, ensuring that records are kept up to date.
- Contribute to improving customer service processes and enhancing the overall customer experience.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, particularly in public transport or related sectors, is preferred.
- Strong communication skills and a genuine commitment to customer satisfaction.
- Problem-solving abilities and a capacity to handle challenging situations with poise.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Ability to work flexible hours, including weekends and holidays, as required by the transport schedule.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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