Spanish Speaking Customer Support for Automotive Insurance

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is perfect for individuals who are enthusiastic about customer service and have a keen interest in the automotive insurance industry.

Responsibilities
  • Provide exemplary customer support to Spanish-speaking clients regarding automotive insurance and claims inquiries through phone, email, and chat.
  • Assist customers with policy details, claims processing, and any related issues they may encounter.
  • Effectively resolve customer complaints and provide timely updates on claim statuses.
  • Maintain accurate records of all customer interactions and ensure prompt follow-up on outstanding matters.
  • Collaborate with internal teams to ensure efficient claim resolution and outstanding customer service.
  • Educate clients on policy coverage, claim procedures, and necessary documentation for claims submission.
  • Gather customer feedback to support ongoing improvements in service quality and efficiency.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably within the insurance or automotive sectors.
  • Strong communication skills and the ability to build rapport with customers.
  • Detail-oriented with excellent organizational and time-management skills.
  • Proficient in using CRM systems and standard office software.
  • Strong analytical and problem-solving abilities.
  • Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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