Spanish Speaking Customer Support for Automotive Insurance
5 days ago
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is ideal for individuals who are passionate about customer service and the automotive industry, and who enjoy assisting clients in navigating their insurance and claims processes.
Responsibilities- Provide exceptional customer support to Spanish-speaking clients regarding automotive insurance policies and claims through phone, email, and chat.
- Assist customers with inquiries related to coverage details, claims status, and policy information.
- Handle complaints and issues with empathy and professionalism to ensure positive resolution.
- Document customer interactions thoroughly and maintain accurate records.
- Collaborate with internal teams to facilitate claims processing and address customer concerns efficiently.
- Educate customers on the claims process and relevant automotive insurance procedures.
- Gather and analyze customer feedback to contribute to service improvements.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably within the automotive insurance or claims sector.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Detail-oriented with excellent organizational abilities.
- Proficient in using CRM systems and standard office applications.
- Strong problem-solving skills and the ability to work under pressure.
- Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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