Spanish Speaking Customer Support for Online Marketplace Platform Department
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exciting job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Online Marketplace Platform Department. This role is ideal for those who are passionate about e-commerce and customer service, eager to assist Spanish-speaking clients in navigating their online marketplace experiences.
Responsibilities- Provide exceptional customer support to Spanish-speaking clients regarding the online marketplace platform through phone, email, and chat.
- Assist customers with inquiries related to product listings, orders, payment processing, and general platform usage.
- Effectively resolve customer issues and complaints to enhance overall satisfaction.
- Document customer interactions accurately and ensure timely follow-up on inquiries.
- Collaborate with internal teams to improve service responsiveness and address customer needs.
- Stay updated on platform features, policies, and e-commerce best practices to provide informed assistance.
- Gather customer feedback to support the enhancement of service quality and platform functionality.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support, specifically in e-commerce or online marketplace environments is preferred.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Ability to handle multiple tasks effectively in a fast-paced setting.
- Proficient in customer support software and standard office applications.
- Excellent problem-solving skills and the ability to work independently.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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