German Speaking Customer Support for Online Marketplace Platform Department
4 days ago
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Online Marketplace Platform Department. This role is ideal for individuals who are passionate about online commerce and enjoy assisting customers with their marketplace inquiries.
Responsibilities- Provide exceptional customer support to German-speaking clients using the online marketplace platform through phone, email, and chat.
- Assist customers with account setup, product listings, and inquiries regarding transactions and policy details.
- Resolve customer issues related to orders, payments, and platform features, ensuring a smooth user experience.
- Document customer interactions accurately and manage follow-ups to ensure customer satisfaction.
- Work collaboratively with the technical and operations teams to address complex customer issues and improve platform functionality.
- Keep up-to-date with marketplace trends and platform updates to provide informed support.
- Gather customer feedback to contribute to process improvements and service enhancements.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in an e-commerce or online marketplace environment.
- Strong communication and interpersonal skills with a customer-focused mentality.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Proficiency in using CRM tools and standard office software.
- Strong analytical and problem-solving skills with a proactive approach.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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