French Speaking Customer Service for Online Retail Department
4 days ago
Patrique Mercier Recruitment FR is pleased to offer a challenging opportunity for a French Speaking Customer Service Representative for an Online Retail Department. This role is designed for individuals who are passionate about e-commerce and dedicated to providing top-notch customer service to French-speaking clients.
Responsibilities- Provide exceptional customer service to French-speaking clients via phone, email, and chat, assisting them with inquiries about products and orders.
- Handle customer complaints and resolve issues efficiently to ensure a high level of customer satisfaction.
- Guide customers through the ordering process and support them with any questions regarding payments and shipping.
- Maintain and update customer records accurately in the company's customer relationship management (CRM) system.
- Collaborate with various internal teams, including logistics and product management, to enhance customer experience.
- Stay up to date with the latest product offerings, company policies, and promotions to effectively assist customers.
- Gather and report customer feedback to contribute to continuous improvement efforts in service quality.
Requirements
- Fluency in French and English, both written and spoken.
- Prior experience in customer service, particularly in the online retail or e-commerce sector.
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient with customer service software and Microsoft Office Suite.
- Detail-oriented with strong organizational capabilities.
- A customer-focused mindset with a passion for delivering positive experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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