Guest Relations Executive

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

As a Guest Relations Executive, you will be the first point of contact for our guests, providing personalized, high-quality service from the moment they arrive until their departure. Your role will be essential in creating memorable experiences, anticipating guest needs, and addressing any issues that may arise, ensuring that every guest feels valued and well-cared for. You will collaborate closely with various hotel departments to exceed guest expectations and uphold the luxury standards that Conrad Athens The Ilisian represents.

Responsibilities

• Greet and check in guests with a warm, welcoming approach, ensuring a smooth and personalized arrival experience.
• Respond promptly and effectively to guest inquiries, concerns, and requests, providing accurate information about hotel services and local attractions.
• Maintain comprehensive knowledge of hotel facilities, services, special promotions, and local happenings to offer relevant recommendations.
• Collect and monitor guest feedback throughout the stay and post-departure to support continuous service improvement.
• Coordinate with relevant departments to ensure timely and efficient fulfillment of guest requests and preferences.
• Assist in organizing special guest experiences and VIP services, ensuring attention to detail and high guest satisfaction.
• Compile and manage reports on guest satisfaction trends, helping identify areas for enhancement and training opportunities.
• Ensure all interactions reflect the Conrad brand identity: Confident, Contemporary, and Cultured.
• Assist with daily guest arrival reports, LQA readiness checks, and feedback tracking.
• Support the Guest Relations Manager with tasks related to VIP programs, Hilton Honors engagement, and internal communication.
• Update and maintain guest profiles in Opera PMS and Hilton systems to ensure recognition and personalization.

Requirements

• Minimum of 3 years in a Guest Relations or customer service role within a luxury hotel.
• A degree in hospitality management or a related field is preferred
• Strong leadership qualities and the ability to motivate and manage a team effectively.
• Excellent customer service skills and a genuine passion for hospitality.
• Excellent command of English and Greek (written and spoken); additional languages are a plus.
• Strong organizational skills with the ability to multitask and work efficiently in a busy environment.
• Familiarity with hotel management systems, specifically Opera PMS, is a plus.

Benefits

• At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.