Luxury Hotel Guest Services Manager

23 hours ago

Athens, Attica, Greece beBeeHospitality Full time
Guest Relations Executive

We are seeking a Guest Relations Executive to join our team. As a key member of our hospitality team, you will provide exceptional customer service and ensure that every guest feels valued and well-cared for.

  • You will be the first point of contact for our guests, providing personalized service from arrival to departure.
  • You will collaborate closely with various hotel departments to exceed guest expectations and uphold luxury standards.

Responsibilities:

  • Greet and check in guests with a warm and welcoming approach, ensuring a smooth and personalized arrival experience.
  • Respond promptly and effectively to guest inquiries, concerns, and requests.
  • Maintain comprehensive knowledge of hotel facilities, services, special promotions, and local happenings to offer relevant recommendations.
  • Collect and monitor guest feedback throughout the stay and post-departure to support continuous service improvement.
  • Coordinate with relevant departments to ensure timely and efficient fulfillment of guest requests and preferences.
  • Assist in organizing special guest experiences and VIP services, ensuring attention to detail and high guest satisfaction.
  • Compile and manage reports on guest satisfaction trends, helping identify areas for enhancement and training opportunities.

Requirements:

  • Minimum of 3 years in a Guest Relations or customer service role within a luxury hotel.
  • A degree in hospitality management or a related field is preferred.
  • Strong leadership qualities and the ability to motivate and manage a team effectively.
  • Excellent customer service skills and a genuine passion for hospitality.
  • Excellent command of English and Greek (written and spoken); additional languages are a plus.
  • Strong organizational skills with the ability to multitask and work efficiently in a busy environment.

Benefits:

  • We offer a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

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