
Luxury Hotel Guest Services Manager
23 hours ago
We are seeking a Guest Relations Executive to join our team. As a key member of our hospitality team, you will provide exceptional customer service and ensure that every guest feels valued and well-cared for.
- You will be the first point of contact for our guests, providing personalized service from arrival to departure.
- You will collaborate closely with various hotel departments to exceed guest expectations and uphold luxury standards.
Responsibilities:
- Greet and check in guests with a warm and welcoming approach, ensuring a smooth and personalized arrival experience.
- Respond promptly and effectively to guest inquiries, concerns, and requests.
- Maintain comprehensive knowledge of hotel facilities, services, special promotions, and local happenings to offer relevant recommendations.
- Collect and monitor guest feedback throughout the stay and post-departure to support continuous service improvement.
- Coordinate with relevant departments to ensure timely and efficient fulfillment of guest requests and preferences.
- Assist in organizing special guest experiences and VIP services, ensuring attention to detail and high guest satisfaction.
- Compile and manage reports on guest satisfaction trends, helping identify areas for enhancement and training opportunities.
Requirements:
- Minimum of 3 years in a Guest Relations or customer service role within a luxury hotel.
- A degree in hospitality management or a related field is preferred.
- Strong leadership qualities and the ability to motivate and manage a team effectively.
- Excellent customer service skills and a genuine passion for hospitality.
- Excellent command of English and Greek (written and spoken); additional languages are a plus.
- Strong organizational skills with the ability to multitask and work efficiently in a busy environment.
Benefits:
- We offer a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.
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