Luxury Hotel Guest Services Manager

23 hours ago


Athens, Attica, Greece beBeeHospitality Full time
Guest Relations Executive

We are seeking a Guest Relations Executive to join our team. As a key member of our hospitality team, you will provide exceptional customer service and ensure that every guest feels valued and well-cared for.

  • You will be the first point of contact for our guests, providing personalized service from arrival to departure.
  • You will collaborate closely with various hotel departments to exceed guest expectations and uphold luxury standards.

Responsibilities:

  • Greet and check in guests with a warm and welcoming approach, ensuring a smooth and personalized arrival experience.
  • Respond promptly and effectively to guest inquiries, concerns, and requests.
  • Maintain comprehensive knowledge of hotel facilities, services, special promotions, and local happenings to offer relevant recommendations.
  • Collect and monitor guest feedback throughout the stay and post-departure to support continuous service improvement.
  • Coordinate with relevant departments to ensure timely and efficient fulfillment of guest requests and preferences.
  • Assist in organizing special guest experiences and VIP services, ensuring attention to detail and high guest satisfaction.
  • Compile and manage reports on guest satisfaction trends, helping identify areas for enhancement and training opportunities.

Requirements:

  • Minimum of 3 years in a Guest Relations or customer service role within a luxury hotel.
  • A degree in hospitality management or a related field is preferred.
  • Strong leadership qualities and the ability to motivate and manage a team effectively.
  • Excellent customer service skills and a genuine passion for hospitality.
  • Excellent command of English and Greek (written and spoken); additional languages are a plus.
  • Strong organizational skills with the ability to multitask and work efficiently in a busy environment.

Benefits:

  • We offer a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.


  • Athens, Attica, Greece SWOT Hospitality Management Company Full time

    SWOT Hospitality Management Company, a prominent leader in hotel management, specializing in the delivery of high-performance luxury hotels, is seeking an ambitiousSales Manager for Luxury Hotelsto join our dynamic team.We manage iconic properties and are committed to delivering unforgettable guest experiences. As a Sales Manager, your primary role will be...


  • Athens, Attica, Greece Conrad Athens The Ilisian Full time

    Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.As a Guest Relations Executive, you will be the first point...


  • Athens, Attica, Greece Conrad Athens The Ilisian Full time

    Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.As a Housekeeping Manager, you will play a pivotal role in...


  • Athens, Attica, Greece beBeeLeadership Full time

    Front Office Shift LeaderBe part of a new chapter in Athenian hospitality and contribute to exceptional guest experiences at our luxury hotel. Located within The Ilisian - the newest multidimensional city destination, we offer an unparalleled experience in the city's vibrant cultural and historical center.As a Front Office Shift Leader, you will play a vital...


  • Athens, Attica, Greece beBeeAmbassador Full time

    Be a key ambassador for exceptional guest experiences. You will oversee a team, provide personalized service and manage inquiries or issues to ensure guests leave with memorable impressions.Key Responsibilities:Serve as the primary liaison for guests, curating personalized experiences and ensuring a smooth stay from arrival to departure.Analyze guest...


  • Athens, Attica, Greece beBeeLeader Full time

    Housekeeping Lead">As a key member of our hotel's operations team, you will play a vital role in ensuring that our high standards of cleanliness and service are consistently met. You will be responsible for overseeing daily housekeeping activities, inspecting guest rooms and public areas, and ensuring that every detail reflects the luxurious ambiance of our...

  • Reservations Manager

    12 hours ago


    Athens, Attica, Greece Conrad Athens The Ilisian Full time

    Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.We are looking for a dynamic Reservations Manager who will...

  • Luxury Resort Manager

    11 hours ago


    Athens, Attica, Greece beBeeOperations Full time

    Resort Operations Manager Job OpportunityThe role of Resort Operations Manager is a vital position that oversees the day-to-day operations of our luxury resort in Mykonos. This key leadership role is responsible for ensuring an exceptional guest experience while maintaining the highest standards of hospitality, service, and operational efficiency.The...


  • Athens, Attica, Greece beBeeCustomerService Full time

    Guest Services RepresentativePatrique Mercier Recruitment ES is delighted to present an exceptional opportunity for Czech-speaking individuals to join our dynamic team as Guest Services Representatives. If you have a passion for travel and hospitality, and enjoy providing top-notch service to guests, this role is your chance to excel.You will assist...


  • Athens, Attica, Greece beBeeMarketing Full time

    ">Marketing ManagerJob Description:">We are seeking a dynamic marketing leader to elevate our brand presence in a luxurious resort setting. As a Marketing Manager, you will be responsible for developing and implementing the hotel's annual marketing plan, submitting the marketing budget, and ensuring consistent application of the Nikki Beach brand on all...