Luxury Hospitality Leader Wanted

13 hours ago

Athens, Attica, Greece beBeeLeadership Full time
Front Office Shift Leader

Be part of a new chapter in Athenian hospitality and contribute to exceptional guest experiences at our luxury hotel. Located within The Ilisian - the newest multidimensional city destination, we offer an unparalleled experience in the city's vibrant cultural and historical center.

As a Front Office Shift Leader, you will play a vital role in ensuring seamless front office operations and efficient service delivery. In this position, you will supervise the front office team during your shift, providing support and guidance to ensure high standards are met. You will be responsible for staff training, managing guest inquiries, and handling any issues that may arise with professionalism and efficiency.

Responsibilities:

  • Supervise front office operations, ensuring smooth guest check-in and check-out processes.
  • Lead the front desk team during shifts, providing support and guidance to ensure high service standards.
  • Handle guest inquiries, requests, and complaints with professionalism and efficiency.
  • Coordinate with other departments to ensure smooth operations and guest satisfaction.
  • Collaborate with Guest Relations and Housekeeping to prepare for special arrivals, early check-ins, and late departures.
  • Assist in training new front office staff on procedures and service expectations.
  • Uphold high service standards through attention to detail, guest care, and proactive service.
  • Ensure accurate use of internal communication tools.
  • Manage daily reporting (e.g., shift handovers, guest folios, discrepancy reports).
  • Personally welcome VIPs and deliver preferences and benefits flawlessly.
  • Deliver shift briefings, assign tasks, and monitor performance to ensure consistency and alignment with our service standards.

Requirements:

  • Minimum 2-3 years in front office operations, in a supervisory or leadership role within a luxury hotel.
  • A degree in hospitality management or a related field is preferred.
  • Strong leadership qualities and the ability to motivate and manage a team effectively.
  • Excellent customer service skills and a genuine passion for hospitality.
  • Excellent command of English and Greek (written and spoken); additional languages are a plus.
  • Strong organizational skills with the ability to multitask and work efficiently in a busy environment.
  • Familiarity with hotel management systems is a plus.

Benefits:

  • You'll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated.
  • The Company offers a competitive remuneration package and private medical insurance.

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